Help Desk Analyst 10 a.m. - 7 p.m. M-F (Remote)
$50k/y-$60k/y
a day ago
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RemoteFull-timeMid
Summary
Lensa is seeking a Help Desk Analyst to support the Department of Veteran Affairs (VA) in a full-time remote position from 10 a.m. to 7 p.m. M-F.
About the Role
As a Help Desk Analyst, you will be responsible for resolving help desk tickets, interacting professionally with end users, escalating issues to VA stakeholders, and maintaining help desk processes and documentation. You will collaborate with project teams, generate reports, and manage user support operations.
About You
Required:
- Bachelor's degree with 2 - 5 years of experience or equivalent.
- Proficiency in MS Word, Excel, and PowerPoint.
- Strong understanding of help desk and ticketing systems (ServiceNow).
- Minimum of 2 years of experience supporting public-facing helpdesk.
Preferred:
- VA clearance (Public Trust) and access.
- Knowledge of VA organizations and processes.
Benefits
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, including certification preparation content
- Training, Education and Certification Assistance
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
Lensa
Lensa is a U.S. job search platform with over 20 million registered users. We connect jobseekers to a wide range of opportunities from employers, staffing firms, recruitment agencies and job boards. Lensa also offers tools to help users understand their career options and make informed decisions throughout their job search journey — from exploration to application.
Atlanta, GA