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Job Analysis:
The Project Manager Commercial Technology at JetBlue is fundamentally tasked with steering a diverse portfolio of technology projects crucial to the commercial operations of the airline. This role goes beyond traditional project management—it requires a strategic thinker who can navigate the complexities of the airline’s commercial ecosystem, including revenue management, e-commerce, and network planning. Success in this role hinges on effectively balancing multiple project management methodologies—waterfall, agile, and outcome-driven approaches—to suit specific project needs, ensuring alignment with business goals while maintaining flexibility. The manager must adeptly coordinate across functional silos—Technology, business units, vendors, and partners—handling ambiguity and dynamic challenges with strong communication and risk management skills. The job demands technical proficiency with project tools, budget oversight, and the ability to translate technical jargon into clear business insights for executive stakeholders. Candidate effectiveness will be demonstrated by delivering projects on time, within budget, and with quality that meets regulatory and internal standards, while fostering continuous improvement and adherence to JetBlue’s core values of Safety, Caring, Integrity, Passion, and Fun.
Company Analysis:
JetBlue, a well-established and growing player in the airline industry, positions itself as an innovator committed to restoring humanity and a customer-centric culture to air travel. Their identity as New York’s Hometown Airline® and broad reach across the U.S. and beyond reflects a dynamic, service-driven organization that values safety and crewmember engagement as foundational. The company culture emphasizes a blend of rigor and fun, demanding not only operational excellence but also a genuine commitment to care and integrity in every role. For a Project Manager in Commercial Technology, this environment means working in a fast-paced, highly interconnected setting where collaboration and adaptability are prized. The role likely sits at a vital intersection between technology innovation and commercial strategy, offering visibility to senior leadership and influence over strategic priorities related to revenue generation and customer experience. Candidates should expect a strong emphasis on cultural fit, alignment with JetBlue’s values, and a proactive, hands-on approach to managing projects that support the airline’s growth and operational excellence ambitions.