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Summary
About the Role
About You
- Customer service experience or experience interacting with the public in a professional setting is required or Bachelor’s degree for Level I.
- Minimum 2 years experience as a Property Damage/Auto Claims Adjuster for Level II.
- Minimum 4 years experience as a Property Damage/Auto Claims Adjuster and completion of AIC/CPCU or licensed to adjust claims in Texas or Connecticut for Sr. Level.
- Bachelor’s degree is a plus.
- Knowledge of Claims or Personal Lines area are a plus.
- Strong oral and written communication skills.
- Ability to deliver a high-quality customer service experience while showing empathy and kindness to customers.
- Multi-tasking, problem-solving, and decision-making skills.
- Technical aptitude, including a working knowledge with Microsoft Office.
Benefits
- 401(k) with employer match up to 8%.
- Health, Dental, and Vision insurance.
- Life and Disability coverage.
- Generous PTO and Paid Sick Leave.
- Paid parental leave in addition to state-mandated leave.
- Discretionary bonuses may be available.
NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, with offices in Hammonton and Parsippany, NJM employs nearly 2,500 workers. - 2019-2023 Forbes Best In-state Employer (Ranked #11 out of 89 NJ employers in 2023) - 2018, 2019, 2020, 2021, certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for personal lines customers* - 2018, 2019, & 2020 Clearsurance Customers’ Choice Top Ranked Insurance Companies - 2021 American Heart Association Gold Level Workplace Health Achievement - 2020 American Heart Association Silver Level Workplace Health Achievement - 2019 Forbes Best Mid-size Employers in the country *J.D. Power Auto Claims Certification Program℠ recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com.