Regional Customer Service Manager
Mauser Packaging Solutions2 days ago
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OnsiteFull-timeMid
Summary
Mauser Packaging Solutions is seeking a Regional Customer Service Manager to join their team in Elk Grove Village, IL. The role involves leading customer service efforts while balancing performance and inventory management across multiple plants.
About the Role
As a Regional Customer Service Manager, you will be responsible for overseeing a team of Customer Service Representatives, resolving customer issues, analyzing data for continuous improvement, and managing inventory strategies. You will also build strong relationships with customers, support production and shipping schedules, and ensure high levels of customer satisfaction.
About You
Required:
- Bachelor’s Degree and 3-5 years of experience in a related field, or 5+ years in a customer service leadership role without a degree.
- Proven customer service leadership experience with demonstrated success.
- B2B experience/Account management required.
- Intermediate Excel skills including pivot tables and VLOOKUP.
- Detail-oriented with strong analytical skills.
Preferred:
- Manufacturing experience strongly preferred.
- Experience with SAP or other ERP systems.
- Knowledge of lean manufacturing practices, AR/AP accounting, and sales order processes.
Benefits
- Opportunities for growth and development within the company.
- Work with a dedicated team focused on innovation and sustainability.
Mauser Packaging Solutions
Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing large and small metal, plastic, fiber and hybrid packaging worldwide to companies in industries from food, beverage, personal care and pharmaceuticals to chemicals, petrochemicals, agrochemicals and paints. Bringing together the very best of its four legacy companies— BWAY, MAUSER Group, NCG and ICS—Mauser Packaging Solutions offers its customers true sustainability at scale: of natural resources, supply chains, packaging performance and growth opportunities. Visit mauserpackaging.com.
Elk Grove, IL