Regional Manager, Operating Room Integration Customer Success
The Mom Projecta month ago
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OnsiteFull-timeSenior
Summary
The Mom Project is seeking a Regional Manager, Operating Room Integration Customer Success to join KARL STORZ US in St Louis, MO. The role involves overseeing a team of Customer Success Managers to ensure timely and accurate Operating Room installations, focusing on customer success and satisfaction.
About the Role
As a Regional Manager, you will lead and develop a team of 10 Customer Success Managers, ensuring timely and accurate installations in Operating Rooms. You will drive customer success and satisfaction, enhance team skillsets, maintain alignment with service and deployment verticals, and implement process improvements to positively impact customer satisfaction.
About You
Required:
- Bachelor's degree in Construction Engineering, Construction Management, Engineering, Civil Engineering, Computer Engineering, or related field; or 10 years of relevant equivalent experience.
- 5-10 years of experience in a technical role, preferably in AV or IP; knowledge and experience in the medical device and/or healthcare marketplace preferred.
- 3-5 years of experience in consulting, project delivery, or project management; construction project management experience is a plus.
- Minimum of 3 years of people management experience preferred.
- Proven experience in managing a geographically diverse team.
- Excellent communication and organizational skills.
- Ability to work in ambiguous or high-stress situations.
- Demonstrated record of working collaboratively in a matrixed environment.
Preferred:
- Technical and/or Project Management certifications.
- Holistic understanding of Cable Terminations and handling.
- Holistic understanding of Cable Media.
- Advanced knowledge in control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders.
- Technical project installation and/or integration experience.
Benefits
- Medical / Dental / Vision, including a state-of-the-art wellness program and pet insurance.
- 3 weeks vacation, 11 holidays plus paid sick time.
- Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
- 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits).
- Section 125 Flexible Spending Accounts.
- Life, STD, LTD & LTC Insurance.
- Tuition pre-imbursement up to $5,250 per year.
- Fitness reimbursement of up to $200 annually.
The Mom Project
Powering the future of work, one mom at a time. When moms win, we all win. At The Mom Project, we believe in the power of mom. Diverse. Talented. Committed. Moms are a force–a workforce. And their moment is now. We're creating a future of work that works for everyone. Smart companies know the truth: That moms take care of business and beyond. That no two careers look the same. That parenting skills sharpen business skills. We know that when mom thrives, families thrive, business thrives, society thrives...and things change for the better.
St Louis, MO