Remote Mortgage Customer Service Representative
Mass MarketsHighlight
Summary
About the Role
About You
- Must be 18 years of age
- High School Diploma or Equivalent
- Ability to multi-task using multiple screens and systems while talking on the phone
- Ability to type swiftly and accurately 30-45 Words per minute
- Fluency in reading and speaking English
- Familiarity with computer and Windows PC applications
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Excellent organizational, written, and oral communication skills
- Customer service oriented with a positive attitude
- Strong team orientation and reliability
- Aptitude for issue identification and problem solving
- Ability to thrive in a fast-paced environment
- Relevant experience in banking or financial services
- Experience with data-entry utilizing a computer
Benefits
- Paid Time Off and paid holidays
- Incentives & Rewards including cash bonuses and prizes
- Comprehensive medical, dental, and vision coverage after 60 days
- Retirement savings programs
- Short-term disability coverage
- Life insurance options
- Career growth opportunities with a focus on internal promotions
- Paid training
- Fun, engaging work environment
- Casual dress code
CONTACT CENTER SERVICES INNOVATIVE, HIGH-PERFORMANCE SOLUTIONS THAT WORK Mass Markets executes domestic omni-channel, inbound and outbound contact center services on behalf of some of the most recognizable brands in the world. As an industry leader with deep expertise in managing interactions across the customer lifecycle, Mass Markets connects customer service, inside sales, market research, automated customer contact and back-office business processes into comprehensive, flexible solutions. Servicing a range of industries, Mass Markets designs high-performance, analytics-driven solutions that produce real results. Under its signature Anything-as-a-Service platform, Mass Markets provides a suite of services and technology that extends beyond the contact center to enable organizations to better target and connect with customers. Anything-as-a-Service accelerates the transformation of business by utilizing intelligent infrastructure and domestic labor to provide significant cost advantages and superior technological footing to businesses that challenge the status quo. checkmark_element_blue_cropped_transparent 100% USA-based operations since 2003 with eight consecutive years on Inc.’s Fastest Growing Companies. NEXT GENERATION CONTACT CENTER SOLUTIONS MASS MARKETS CONNECTS PEOPLE, TECHNOLOGY AND INFRASTRUCTURE TO DELIVER INNOVATIVE, INDUSTRY-LEADING SOLUTIONS Since inception in 2003, the foundation of our success has been built on our ability to form lasting partnerships with clients by providing high-impact contact center services. Outsourcing customer interactions, when done correctly, does more than simply improve the bottom line. It also creates efficiency, improves customer interactions and constantly evolves to ensure that customer experience is a competitive advantage for our clients. This philosophy, along with our core belief that business evolution is infinite, has made Mass Markets a trusted industry leader in business process outsourcing.