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Summary
About the Role
About You
- A high school diploma or equivalent is required.
- Minimum of 1-2 years of customer service experience, preferably in a remote environment.
- Strong verbal and written communication skills.
- Demonstrated ability to handle sensitive situations with discretion.
- Proficient in the use of computers and various software applications.
- Reliable internet connection and a quiet work environment.
- Experience working with governmental or non-profit organizations.
As a trusted global outsource provider, we know connection is a universal language. It’s our mission at OneTouch Direct to bring the world closer through unparalleled human interactions, tailoring our services to meet each client’s unique needs. Our people-first culture means we believe in the power of every interaction to build stronger, more meaningful connections. Our agents are the best in the industry, because they genuinely care about providing authentic experiences that leave a lasting, positive impression. Their expertise lets us consistently offer personalized, precise outreach solutions because we understand the needs of our clients and their customers. We don’t just achieve our clients’ business goals; we live a people-first culture that optimizes performance with a relentless drive for results. Here, you don’t just see the results—you feel them. When top-tier service and genuine connection come together, expect the extraordinary.