Resident Relations Associate (Residential)
CIM Group2 days ago
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OnsiteFull-timeEntry
Summary
CIM Group is seeking a Resident Relations Associate (Residential) to join their team in Alexandria, VA. The role involves assisting in the smooth operation of the property, focusing on customer service and resident satisfaction.
About the Role
As a Resident Relations Associate, you will be responsible for addressing resident complaints, scheduling maintenance appointments, preparing correspondence, and ensuring follow-up on work orders. You will assist with rent increases, late payments, evictions, and maintain resident files. This position serves as a liaison between residents and the maintenance team, ensuring overall customer satisfaction.
About You
Required:
- High School Diploma required.
- Detail-oriented with the ability to manage multiple tasks.
Preferred:
- Prior experience in residential real estate.
- Proficient in Microsoft Office, especially Excel and Word.
- Experience in Yardi or comparable software.
Benefits
- A variety of Medical, dental, and vision benefit plans.
- Health Savings Account with a generous employer contribution.
- Company paid life and disability insurance.
- 401(k) savings plan, with company match.
- Comprehensive paid time off, including vacation days, 10 designated holidays, sick time, and bereavement leave.
- Up to 16 hours of volunteer time off.
- Up to 16 weeks of Paid Parental Leave.
- Ongoing professional development programs.
- Wellness program, including monthly and quarterly prizes.
CIM Group
CIM is a community-focused real estate and infrastructure owner, operator, lender and developer. Our in-house team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we’re a diverse team of more than 1,000+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we’re striving to make an even greater impact in the years to come. To learn more about CIM, visit us at: http://www.cimgroup.com
Alexandria, VA