Retail Customer Service Associate – FedEx Office – Jobs in Los Angeles, CA | OpenJobs AI

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FedEx Office

Job Details

Overview Company

Retail Customer Service Associate

$18.55/h-$21.81/h

FedEx Office

18 days ago

Highlight

OnsitePart-timeEntry

Summary

FedEx Office is seeking a Retail Customer Service Associate (Store Consultant) in Los Angeles, CA. The role focuses on delivering exceptional customer service, managing store operations, and supporting printing, shipping, and retail activities.

About the Role

The Store Consultant provides a positive customer experience by anticipating needs, suggesting alternatives, and offering solutions. Responsibilities include taking orders, coordinating store activities, providing pricing and product information, recommending FedEx Office products and services, operating and maintaining equipment, managing production queues, handling retail supplies, and completing prioritized tasks. The role also involves training team members, resolving customer issues, processing financial transactions, maintaining store cleanliness and safety, and adhering to company policies and procedures.

About You

Required:

High school diploma or equivalent education.
At least 6 months of specialized experience.
Excellent verbal and written communication skills.
Ability to stand for entire shifts and lift up to 55 pounds.
Ability to work effectively in a fast-paced environment under pressure.
Ability to work with minimal supervision and follow instructions.
Regular attendance and adherence to established business hours.

Preferred:

Experience in retail customer service or related fields.
Knowledge of printing, signs & graphics, and shipping product lines.
Ability to suggest process improvements and support quality initiatives.

Benefits

Competitive hourly pay ranging from $18.55 to $21.81.
Health, vision, and dental insurance.
Retirement benefits.
Tuition reimbursement.
Equal opportunity employment including veterans and individuals with disabilities.
Reasonable accommodations for qualified individuals with disabilities.

FedEx Office

At FedEx Office, printing, packing and shipping are in our roots. But get to know us and you’ll discover we provide so much more. Every day, our team members consult with customers to help them find just the right solutions to suit their needs — from personal projects to small-business marketing and large commercial print projects.

From our headquarters in Plano, Texas, we support a network of 15,000 talented team members, serving more than 2,200 locations across North America. And together we foster a culture where people deliver exceptional experiences and outstanding service for their customers, their teams and their communities.

FedEx is also proud to be ranked among the top 20 in the FORTUNE Most Admired Companies List for our 18th consecutive year, with 14 of those years ranking among the top 10.

FedEx has also been ranked as one of the top 50 companies to work for by LinkedIn.

Los Angeles, CA