Retail Support Representative
$22/h-$22/h
3 days ago
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OnsiteFull-timeEntry
Summary
SRAM is seeking a Retail Support Representative to join their team in Indianapolis, IN. The role involves providing world-class technical, warranty, and sales support for SRAM product lines.
About the Role
As a Retail Support Representative, you will contribute to an effective USA Sales & Service strategy, provide professional technical and warranty support via phone or email, assist the aftermarket sales team, communicate trends to the Quality department, initiate repair processes, maintain relationships with various departments, and support regional teams with order entry and back-office queries.
About You
Required:
- 1+ years of bicycle industry experience.
- 1+ years of customer service experience.
Preferred:
- Bachelor’s degree.
- Strong problem-solving, time management, and leadership skills.
- Proficiency with Microsoft suite (Excel), SAP & EWM.
Benefits
- Competitive salary starting at $22.00 per hour.
- Comprehensive benefits package including medical, dental, and vision insurance.
- 401(k) with company match.
- Life and disability insurance.
- Paid time off.
SRAM
Founded in Chicago in 1987 by Stan Day, SRAM, LLC has grown to be one of the world's largest bicycle component manufacturers. Today, we are led by CEO, Ken Lousberg, and Stan Day serves as Chairman of our Board. SRAM’s global footprint helps us bring cycling to every corner of the globe, including your local roads and trails. We design and manufacture bicycle components, including shifters, derailleurs, brakes, chains, suspension, and power meters. Our components are used by bicycle manufacturers, distributors, and bicycle retailers. Read the full history of SRAM here: https://www.sram.com/en/company/about/history
Indianapolis, IN