Retail Support Specialist
$26/h
DSI2 days ago
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OnsiteFull-timeEntry
Summary
DSI is seeking a Retail Support Specialist to join their team in Tampa, FL. The role involves providing hands-on, frontline support to AT&T customers in high-traffic retail environments.
About the Role
As a Retail Support Specialist, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns. You will provide professional support, troubleshoot wireless devices, and operate effectively in high-volume retail environments. Additionally, you will act as a subject-matter expert for retail employees and engage with store leadership to enhance customer experience.
About You
Required:
- Strong customer service and communication skills.
- Ability to handle high-stress or escalated situations with professionalism.
- Proficient in multitasking and navigating complex systems.
- Detail-oriented with strong problem-solving abilities.
- Ability to work flexible hours, including evenings, weekends, or holidays as needed.
Preferred:
- Experience in wireless communications, retail customer service, or technical support.
- Previous call center or retail support experience is a plus.
Benefits
- Medical, Dental, Vision, and Life insurance available on the first day of the month following your first day of employment.
- 401k Plan with employer matching after one year of employment.
- Paid vacation, personal/sick days, and bereavement time after 90 days.
- Employee Profit Sharing Program.
- 50% AT&T wireless discount.
- Paid training.
- Opportunities for career growth and advancement.
DSI
DSI, a premier sales enablement partner, offers consumer and commercial selling opportunities in the indirect dealer space. We partner closely with our dealers on many levels: sales management and execution, product and offer training, marketing expertise, software solutions, engineering, and warehousing and logistics. We are dedicated to individualized service, strong product offerings, and a fast and efficient delivery system. DSI’s Territory Managers are spread across the country and their #1 priority is to help you grow your business. To begin a working relationship with DSI, retailers are invited to call (800) 888-8876 or visit DSI at www.dsisystemsinc.com.
Tampa, FL