Revenue Operations Manager (Post Sales)
Dialpada day ago
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OnsiteFull-timeSenior
Summary
Dialpad is seeking a Revenue Operations Manager (Post Sales) to join their team in Austin, TX. The role involves owning the operational mechanics of Dialpad's recurring revenue engine, focusing on Gross and Net Revenue Retention.
About the Role
As the Revenue Operations Manager (Post Sales), you will be accountable for Gross Revenue Retention (GRR), Net Revenue Retention (NRR), renewals forecast accuracy, and expansion pipeline governance. You will monitor churn and expansion drivers, establish leading indicators for revenue risk, and provide executive-level visibility into recurring revenue health. This role requires you to partner cross-functionally to improve retention mechanics and serve as the RevOps lead for new product rollouts within the installed base.
About You
Required:
- 6–8+ years in Revenue Operations, CS Operations, or Post-Sales Strategy.
- Experience supporting subscription SaaS retention motions.
- Deep understanding of renewal forecasting and expansion mechanics.
- Strong analytical capability and structured thinking.
Preferred:
- Experience with Customer Success platforms (Planhat preferred; Gainsight, Totango, or ChurnZero acceptable).
- Advanced Excel / Sheets modeling skills; SQL proficiency preferred.
- Deep familiarity with Salesforce opportunity and account data structures.
Benefits
- Competitive benefits and perks.
- Robust training program to help you reach your full potential.
- Inclusive office environment designed to cultivate collaboration and connection.
Dialpad
Dialpad is the leading Ai-powered communications intelligence platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, GV, ICONIQ Capital, and OMERS, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.
Austin, TX