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Summary
About the Role
About You
- Bachelor’s degree in business or related field (or equivalent combination of years of experience with High School diploma/GED).
- 5+ years’ mortgage closing experience.
- Strong knowledge of GFE, TIL and RESPA, TRID, and state-specific requirements.
- Strong verbal and written communication skills.
- Effective management skills to include talent selection, training, coaching, and performance management.
- 2+ years’ leading teams.
- 1+ years’ mortgage industry experience.
- Collaborative and consultative work style; high team-orientation.
- Demonstrated ability to foster an environment of positive engagement and trust.
- Open to change; agile; high learning agility.
- Strong analytical skills coupled with sound judgement.
- Strong problem-solving abilities.
- Demonstrated ability to establish credibility for recognizing and supporting the organization’s culture, values, and priorities.
- Strong attention to detail; strong quality and compliance orientation.
- Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management.
- Self-directed; ability to proactively ask questions and surface issues/ concerns.
- Professional maturity, integrity, and ability to maintain confidential data and information.
- Strong business acumen; strong fiscal and technical aptitude.
- Strong skills in MS Word, Excel, and PowerPoint.
Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
At Fay Servicing, we are committed to delivering comprehensive mortgage management solutions that serve both our borrowers and clients with care, efficiency, and expertise. As a diversified mortgage servicer, we provide end-to-end servicing solutions, from escrow and payment processing to specialized support for homeowners facing financial difficulties. Our borrower-centric approach ensures that individuals receive the guidance they need, while our investor-focused services empower clients to optimize their portfolios. By combining industry expertise, cutting-edge technology, and a proactive approach to compliance and quality assurance, we help both borrowers and clients navigate the complexities of mortgage servicing with confidence.
To Our Borrowers: We understand that managing a mortgage can sometimes feel overwhelming, and we’re here to support you at every stage of your homeownership journey. Our dedicated team is committed to providing personalized assistance, whether you need help with payments, escrow accounts, or exploring options during financial hardship. We offer multiple self-service tools through our website, mobile app, and interactive phone system, allowing you to manage your mortgage conveniently. Most importantly, our customer support team focuses on building relationships and resolving concerns efficiently, ensuring you receive the best possible experience.
To Our Clients: Fay Servicing is more than just a mortgage servicer - we are a strategic partner invested in your success. Our relationship-driven approach fosters collaboration, allowing originators and investors to maximize the value of their portfolios. We provide transparency through our Client Portal, real-time performance reporting, and proactive compliance measures. With a commitment to quality assurance and operational excellence, we deliver solutions that help you mitigate risk, reduce costs, & enhance investment returns in a dynamic market. NMLS ID 88244 www.nmlsconsumeraccess.org