SaaS Customer Helpdesk Billing Specialist
$36000/y-$42000/y
a day ago
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HybridFull-timeEntry
Summary
OptiSigns Inc. is seeking a SaaS Customer Helpdesk Billing Specialist to join their team in Houston, TX. The role focuses on providing billing support, accounts payable, and accounts receivable assistance within a customer success framework.
About the Role
As a SaaS Customer Helpdesk Billing Specialist, you will be responsible for responding to customer billing inquiries, generating invoices, monitoring payments, and assisting with vendor payments. You will also perform transaction reconciliations, provide technical assistance using internal tools, and collaborate with Customer Success Managers to meet clients' financial needs. This hybrid role requires balancing financial tasks with customer interactions and improving billing processes as the company scales.
About You
Required:
- Experience with accounts receivable (A/R), accounts payable (A/P), invoicing, or similar financial tasks.
- Strong communication skills, both written and verbal, to explain billing topics clearly.
Preferred:
- Tech-savvy with the ability to quickly learn modern tools like CRMs and accounting platforms.
- Highly organized with the ability to manage multiple tasks simultaneously.
Benefits
- Health, Dental, and Vision Insurance
- Flexible Schedule & Work Environment
- Paid Time Off (PTO)
- Opportunities for Professional Development and Networking
- Fast-Paced, Fun Culture in a Growing Tech Company
OptiSigns Inc.
OptiSigns is the leading digital signage company in North America, with over 30,500 customers in 121 countries using their hardware and software to display signage across a variety of industries. Try it out at https://www.optisigns.com/
Houston, TX