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Job Analysis:
The role of the Virtual Sales Engineer (VTS) at Leybold is fundamentally about driving sales and fostering customer relationships by serving as a pivotal contact point both before and after the sale. This position is designed to facilitate collaboration between customers and various internal teams, ensuring that clients’ needs are not only met but anticipated. Key responsibilities include engaging with warm leads, managing an open territory, and guiding lapsed service customers toward renewed business opportunities. Candidates will need to adapt quickly to a fast-paced environment, showing initiative in pursuing sales and addressing customer inquiries, which may often involve complex technical discussions. Success in this role will likely hinge on the ability to communicate effectively, both verbally and in writing, and to work closely with technical support teams to tailor solutions that meet diverse customer requirements. Ultimately, the VTS will be expected to demonstrate a commitment to customer satisfaction while achieving sales objectives, gauged through metrics such as customer response time, feedback, and opportunity values won.
Company Analysis:
Leybold operates within the vacuum technology industry, presenting itself as a well-established player with nearly 170 years of experience. Its focus on innovative, sustainable manufacturing solutions places it in a competitive position within a market that values precision and bespoke offerings. The company's commitment to cultural diversity and collaboration suggests a workplace that values input from all employees, paving the way for innovation. Given Leybold's strong emphasis on technical expertise combined with soft skills, a candidate should expect to be part of a team that continuously seeks to improve processes and product offerings. The Virtual Sales Engineer role is crucial, not only as a revenue driver but also in reinforcing the company's reputation for outstanding customer service and technical excellence. This role fits within a collaborative, service-oriented context where employees are encouraged to learn and adapt, aligning with Leybold's broader goals of customer engagement and product innovation. Successful candidates will thrive in this environment by embracing the company’s culture of openness and dedication to change.