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Job Analysis:
The Sales System Analyst position at SCAN is fundamentally designed to facilitate and enhance the sales systems that support the organization's mission to provide quality care for seniors. This role encompasses a range of responsibilities including system performance management, developing and maintaining reporting for commissions and bonuses, and troubleshooting system issues. The analyst operates as a 'super user,' indicating a deep understanding of both the technical and business aspects, allowing them to interface effectively with users and other systems. Success in this role requires not only technical skills but also the ability to communicate effectively across departments, contribute to process improvements, and manage data integrity. Given the organization’s focus on service delivery for seniors, the candidate will face challenges such as ensuring timely and accurate reporting and resolving issues that may impact sales operations. Performance metrics might include accuracy of reporting, speed of issue resolution, and the successful implementation of system enhancements within the first 6-12 months, aligning with SCAN’s service-driven goals.
Company Analysis:
SCAN is a not-for-profit organization that operates within the senior healthcare sector, recognized for its commitment to enhancing the lives of older adults. As one of the largest Medicare Advantage plans in the nation, SCAN's market position reflects a mission-driven culture that prioritizes innovation and community service. This ethos is not merely a tagline; it shapes the work environment, encouraging employees to embrace growth and support from the organization. The culture is likely collaborative, rooted in respect for individual contributions and a shared commitment to the mission. The Sales System Analyst will fit into a larger framework as either an individual contributor or a part of a dedicated team that plays a pivotal role in sales performance, thereby allowing the analyst opportunities for visibility and interaction with leadership. The role’s strategic alignment in supporting processes directly influences sales outcomes, crucial for sustaining the company’s objectives of maintaining and growing its member base, making it a cornerstone position within SCAN’s operational structure.