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Summary
About the Role
About You
- Salesforce Administrator Certification (active/current)
- 3+ years of hands-on experience with Salesforce (Sales Cloud and/or Lightning)
- Strong understanding of Service Cloud features such as chat, messaging, portals, and case routing
- Familiarity with third-party call center integrations (e.g., Vonage, NVM, Five9)
- Proven track record in gathering, documenting, and managing complex business and system requirements
- Excellent communication skills and the ability to translate business needs into technical language
- Strong analytical and problem-solving skills
- Familiarity with Agile/Scrum methodologies and experience with tools such as JIRA
- Proficient with Google Workspace (Docs, Sheets, Slides)
- Salesforce Experience Cloud or CPQ experience
- Bachelor's Degree in Business Administration, Computer Science, or related field
- Experience in the healthcare industry or other regulated environments
- Understanding of data analysis or SQL
- Experience with wireframes/mockups and UX design tools
Benefits
- Comprehensive compensation and benefits package including holidays, vacation, medical, dental, and vision insurance
- Company paid life insurance and retirement savings
Veradigm is an integrated data systems and services company that combines data-driven clinical insights with actionable tools to help healthcare stakeholders improve the quality, efficiency, and value of healthcare delivery—these stakeholders include biopharma, health plans, healthcare providers, network partners, and most importantly, the patients they serve.
We build solutions that are designed to help healthcare stakeholders to improve patient lives through data driven insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. As a result, Veradigm attracts leaders in healthcare, technology, and innovation, seeking to work with us to deliver insights and solutions to the benefit the healthcare ecosystem with the objective being to improve healthcare quality while lowering the cost of healthcare.
Veradigm is an organization comprised of passionate and energetic people whose everyday focus is on helping all healthcare stakeholders drive the best care possible for healthier communities. We believe diversity is the foundation of innovation, and we are dedicated to fostering an inclusive environment that supports the talents of all people.