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Job Analysis:
The Salesforce Product Manager role at Cengage Group is fundamentally focused on driving the strategic development and operational excellence of Salesforce solutions to support the ed2go and Ready to Hire business units. This role is not simply about managing a platform but deeply understanding how Salesforce can be optimized to advance educational and workforce development goals on a global scale. Success here requires translating complex business needs into actionable, scalable Salesforce features and integrations that improve learner and operational outcomes. The responsibility to collaborate cross-functionally—from engineering to sales and customer support—implies navigating diverse stakeholder expectations and ensuring alignment across rapidly evolving business priorities. The candidate must balance strategic roadmap planning with hands-on execution, including backlog management, workflow automation, and user training to drive adoption. The requirement for 5+ years in Salesforce product management, coupled with Agile experience and knowledge of Salesforce architecture, underscores the need for both technical savvy and strategic vision. The role demands strong analytical abilities to prioritize initiatives based on data and impact, as well as excellent communication skills to lead change management effectively in a fast-paced environment. Success within the first year would likely be demonstrated by enhanced platform adoption, measurable efficiency improvements through automation, and a responsive, well-prioritized Salesforce roadmap that aligns with business goals and user needs.
Company Analysis:
Cengage Group operates as a globally recognized education technology leader with a century-long legacy, positioning itself as a stable yet innovative player in the edtech market. Its focus on providing affordable, quality digital education products across diverse educational levels—from middle school to workforce training—means that this Salesforce Product Manager role contributes directly to a mission with deep societal impact: helping learners improve their lives through education. The company’s culture strongly values inclusion, engagement, and discovery, reflecting a commitment to diverse perspectives and an empowering work environment. These cultural tenets suggest that the person in this role will be expected not only to deliver technical results but also to foster collaboration and embrace diverse ideas across teams. The role sits at a strategic intersection within the organization—working with multiple business units and leadership to accelerate digital transformation and operational efficiency in support of expanding learner access and career readiness. Given Cengage’s ambition to scale and innovate within a globally competitive space, this position serves as a growth-focused hire pivotal for enhancing the Salesforce platform as a key enabler in this journey. The environment likely values agility, continuous learning, and ownership, so succeeding here will require adaptability, strong interpersonal skills, and a clear alignment with Cengage’s mission to empower learners worldwide.