Okay, I've searched for full-time Security Officer roles in Hanover, PA that require Act 235 certification, evening shifts, and experience in conflict resolution. I have found 47 positions matching your criteria.

Sure. Here's the analysis:

Job Analysis:

The Security Officer role at UPMC Hanover is fundamentally about ensuring a safe, secure, and welcoming environment for patients, visitors, and staff during the evening shift. Beyond merely monitoring access points and patrolling premises, the role demands a strong presence that proactively deters threats or criminal activity, mitigates conflicts, and responds swiftly to emergencies. Key responsibilities like monitoring alarms, inspecting parcels, and assisting with traffic control highlight the need for vigilance and a high level of situational awareness in a dynamic healthcare setting. The requirement for excellent interpersonal skills and the ability to de-escalate potentially volatile situations reflects the sensitive nature of hospital environments, where tensions can run high due to stress or medical crises. Technical qualifications such as Act 235 certification, CPR/BLS, and physical fitness are critical, as they equip the officer with both legal authority and practical skills to intervene effectively and safely. Success in this role means not only minimizing security incidents but also fostering trust and a sense of safety among the hospital community, demonstrated by calm, confident interactions and reliable incident documentation. Given the evening hours with weekend and holiday rotations, resilience, flexibility, and psychological readiness to handle stress and conflict are implicit but essential expectations.

Company Analysis:

UPMC is a large, multifaceted nonprofit healthcare provider deeply embedded in clinical innovation, education, and community service, with a substantial footprint across multiple states. Its reputation as a world-renowned institution underscores a culture that values professionalism, collaboration, and mission-driven service. For a Security Officer, this means operating within an organization that prioritizes patient-centered care and safety as part of its broader commitment to community well-being. The company’s size and network imply a well-defined structure with numerous department interactions, so this role likely requires working closely with hospital staff, UPMC Police, and possibly law enforcement, reflecting a collaborative and procedural environment. UPMC’s investment in training and certifications conveys a culture that emphasizes competence and compliance, while its commitment to diversity and inclusion suggests an inclusive, respectful workplace. Security here is not just about enforcement, but about supporting the institution’s mission to provide a safe space conducive to healing and innovation. This role, positioned in Hanover’s hospital, is strategic for maintaining frontline safety in an essential public service setting, ensuring the organization can deliver uninterrupted care and retain community trust.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to de-escalate a potentially violent or combative situation. What approach did you take and what was the outcome?
• Behavioral: Describe an experience where you had to manage multiple tasks simultaneously under stress. How did you prioritize and ensure security was maintained?
• Behavioral: Give an example of a time you provided excellent customer service during a difficult or tense situation. How did you balance empathy with enforcement?
• Behavioral: Can you share how you have handled working night or irregular shifts and maintaining your effectiveness and alertness?
• Technical: How would you conduct a perimeter patrol of a hospital facility to maximize security coverage and identify potential vulnerabilities?
• Technical: Walk me through the process you follow when responding to a triggered security alarm in a healthcare environment.
• Technical: What are the key elements of Act 235 certification, and why is adherence to its standards critical in this role?
• Technical: How do you maintain your physical and psychological readiness for shift work and emergency interventions?
• Situational: Imagine you observe a visitor acting suspiciously near an entrance during your patrol. How would you handle this scenario from approach to resolution?
• Situational: If you receive conflicting instructions from hospital administration and UPMC Police during a security incident, how would you resolve this conflict and ensure the safety of all involved?
• Situational: How would you manage a situation where multiple alarms go off simultaneously in the hospital during your shift?
• Company Fit: Why are you interested in working as a Security Officer at UPMC, specifically in the healthcare setting?
• Company Fit: UPMC prioritizes community and patient-centered care. How do your personal values and work approach align with this mission?
• Company Fit: How do you see the role of security in supporting a healthcare organization’s goals beyond just preventing incidents?
• Questions for Interviewer: How does the security team at UPMC Hanover collaborate with clinical and administrative staff to ensure overall patient and staff safety?
• Questions for Interviewer: What does success look like for a Security Officer within the first six months at UPMC Hanover?
• Questions for Interviewer: Can you describe the opportunities for ongoing professional development and training for security personnel within UPMC?