Search for Security Service Technician roles in Medina, OH, specifically with a focus on electronic security systems, requiring 1-3 years of experience, in a full-time capacity, for a company with strong customer service values.

Okay, I've searched for Security Service Technician roles in Medina, OH, focused on electronic security systems, requiring 1-3 years of experience, and in a full-time capacity with a strong emphasis on customer service. I have found 27 positions that match your criteria.

Security Service Technician

Medina, OH

1-3 years

Full Time

electronic security systems

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Security Service Technician role at Convergint is fundamentally about providing top-notch service to customers through effective installation, troubleshooting, and maintenance of electronic security systems. This position requires the technician to respond to emergency calls, perform routine and non-routine service, and deliver solutions tailored to client needs, underscoring the company’s commitment to service excellence. The emphasis on solid troubleshooting skills is critical, as technicians will regularly diagnose issues and determine the best course of action, indicating that candidates must be adept at analyzing problems under pressure. Success in this role looks like not only efficiently resolving issues but also contributing to an overarching culture of accountability and growth within the team. The technician is expected to embody the company’s values by prioritizing customer service and engaging in continuous learning to keep pace with technological advancements in the industry.

Company Analysis:

Convergint operates as a leader within the global systems integrator market, focusing on electronic security, cybersecurity, and related services. This market leadership means that the Security Service Technician has the potential to influence an expansive client base and engage with a wide variety of systems and technologies. The company's culture is rooted in its 'Values and Beliefs,' prioritizing exceptional service, diversity, and community, creating an ideal environment for someone driven by purpose and accountability. The collaborative nature of the roles at Convergint, alongside its emphasis on ongoing training, indicates that this role is designed not just for individual contributors but for team-oriented players who thrive in shared success. As Convergint continues to grow its global presence, the role will strategically align with its goals of enhancing customer satisfaction and operational efficiency, making this a key position that can shape the future of the company’s service delivery.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a complex problem under time pressure. What steps did you take, and what was the outcome?
Can you describe a situation where you went above and beyond to provide exceptional customer service? What motivated you to take that extra step?
How do you prioritize competing tasks when faced with multiple service calls in a day? Can you give an example?
What experience do you have with installing or maintaining electronic security systems, and what specific challenges have you encountered?
Describe your experience with building automation systems, fire alarm systems, or electronic security systems. How would you approach servicing a malfunctioning system?
How familiar are you with troubleshooting software issues in security systems? Can you walk us through your approach?
Imagine you receive an emergency service call about a non-functioning fire alarm system. How would you prioritize your response and what steps would you take to address the issue?
You’re working on a service call and face unexpected technical difficulties. How do you communicate your challenges to the customer while maintaining their confidence?
Why are you interested in working at Convergint, and how do you see your values aligning with our mission of being the best service provider?
How do you plan to grow your technical skills in the field of electronic security and automation, and what resources would you seek?
What are some specific metrics or goals you would aim to achieve in the first six months in this role?
What question do you have regarding our company culture or team dynamics that would help you evaluate your fit in this role?
Based on your knowledge of Convergint, how do you think the company sets itself apart from other systems integrators?
What strategies would you implement to maintain strong relationships with clients while ensuring high-quality service delivery?

Job Details

Overview Company

Security Service Technician

Convergint

2 days ago

Highlight

OnsiteFull-time1-3 yearsEntry

Summary

Convergint is seeking a Security Service Technician to join their team in Medina, OH. The role involves providing world-class service, troubleshooting, repairing, and maintaining security systems.

About the Role

As a Security Service Technician, you will respond to customer service calls, perform scheduled maintenance, and handle emergency service calls. You will diagnose and repair security systems, install projects, and provide custom systems integrations. The role requires executing service calls in accordance with regulations and company policies, and collaborating with team members to improve operations.

About You

Required:

High School/GED or equivalent experience.
Developing exceptional customer focus and ability to work under pressure.
Developing technical skills related to building automation systems, fire alarm systems, and/or electronic security systems.
Ability to develop basic programming skills and troubleshoot problems.
Solid mechanical and electrical aptitude.
Proficient computer skills including familiarity with MS Office applications.

Preferred:

1-3 years relevant experience.
Experience in electronic, fire alarm & life safety, and/or building automation industries.

Benefits

10 Company Holidays and Paid Time Off starting at 13 days annually.
Fun & Laughter Day Off.
Medical, Dental & Vision Plan.
Life insurance & Disability Plan.
Wellness Program.
401K Matching Plan.
Colleague Assistance Program.
Tuition reimbursement.
Competitive salary and compensation plan.
Vehicle reimbursement plan or company vehicle.
Corporate Social Responsibility Day.
Cell phone reimbursement (if applicable).
Paid parental leave.

Convergint

Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence. At Convergint, our top priority is service in every way — service to customers, colleagues, and community.

As an integrator, Convergint works alongside a global network of partners and manufacturers to design, install, and service electronic security, cybersecurity, fire and life safety, building automation, and audio-visual systems for enterprise customers.

Our unique and empowered culture, guided by our Values and Beliefs, helps us stay accountable to our mission, and our number one objective: to be our customers’ best service provider.

Listed as the #1 systems integrator in SDM Magazine’s Top Systems Integrators Report for the past 7 years, Convergint leads with over 10,000 colleagues and more than 220 locations worldwide.

Learn more about who we are and what we do at www.convergint.com.

Medina, OH