Search for Senior Architect roles focused on Amazon Connect in Atlanta, with 5+ years of experience in contact center solutions, requiring AWS certifications, and offering salary between $100,000 and $155,000.

Okay, I've searched for Senior Architect roles specializing in Amazon Connect in Atlanta. These positions require 5+ years of experience in contact center solutions with AWS certifications and offer a salary range of $100,000 to$ 155,000. I found 32 suitable positions for you.

Senior Architect

Atlanta, GA

5 years + Experience

AWS Certified

$100000+

$155000-

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Amazon Connect Senior Architect role at Slalom is fundamentally about driving customer transformation through the design and implementation of contact center solutions powered by Amazon Connect and other AWS services. The architect not only exemplifies technical proficiency but also needs to be an effective communicator and a trusted advisor who understands the complexities of client needs and the nuances of the industry. Responsibilities include engaging in business development discussions, leading technical implementations, and collaboratively working with cross-functional teams to deliver integrated solutions that meet client objectives. A successful candidate will navigate challenges related to diverse customer requirements, varying technological landscapes, and the need for keeping abreast of evolving industry standards and best practices in contact center management. Excellence in this role involves clearly defining architecture, creating thorough documentation, and ensuring ongoing client support, while also demonstrating an ability to train and guide both technical and non-technical teams in the use of Amazon Connect solutions.

Company Analysis:

Slalom operates at the intersection of human-centric consulting and cutting-edge technology, positioning itself as a disruptive force in the consulting industry. With a commitment to employee empowerment and exceptional customer experiences, Slalom fosters a culture that values authenticity, empathy, and collaborative problem-solving. The company's growth trajectory—with no external investment—speaks to its operational excellence and strong customer relationships, particularly within the Global 1000 and various public sector entities. In the organizational context, the role of Amazon Connect Senior Architect plays a crucial function as it aligns with Slalom’s overarching mission to improve customer operations and drive sustainable growth. The deliberate focus on customer needs and a holistic approach to service delivery suggest that individuals in this role should not only possess technical expertise but also embody Slalom's cultural values of innovation, teamwork, and responsiveness, thus ensuring that technological implementations are not only effective but also enhance overall client relationships.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Can you share an experience where you had to implement a complex contact center solution? What was the challenge, and how did you address it?
Describe a situation in which you had to communicate a technical concept to a non-technical audience. How did you ensure understanding?
Tell me about a time when you faced a significant roadblock in a project. What steps did you take to overcome it, and what was the outcome?
How have you handled differences in opinion when working in cross-functional teams? Can you give an example?
What specific strategies would you use to lead the implementation of Amazon Connect for a client with very specific operational needs?
Can you walk us through your approach to estimating the timeline and resources for a project involving Amazon Connect integration?
What tools or methodologies do you prefer when preparing technical documentation, and why?
Imagine a client is struggling to understand how to define their contact center KPIs. How would you guide them through the process?
Why do you believe Slalom’s consulting approach is effective in driving customer success?
What do you think sets Slalom apart from other consulting firms in terms of culture and values?
What aspects of your previous roles do you think would translate well into the Senior Architect position at Slalom?
How would you prioritize tasks when faced with multiple project deadlines?
What questions do you have about Slalom’s strategic goals and how the Amazon Connect team supports those objectives?
Can you discuss your familiarity with AWS services beyond Amazon Connect that could benefit our clients?
How do you see your personal values aligning with those of Slalom, particularly in terms of the company's commitment to equity and inclusion?
What opportunities for professional development are you interested in pursuing while working with Slalom?

Job Details

Overview Company

Senior Amazon Connect Architect

$100k/y-$155k/y

Slalom

7 days ago

Highlight

OnsiteFull-time5+ yearsSenior

Summary

Slalom is seeking an Amazon Connect Senior Architect to join their team in Atlanta, GA. The role involves driving customer transformation through the development of commercial strategies and the application of digital technologies.

About the Role

As an Amazon Connect Senior Architect, you will provide technical and functional expertise to sales teams, project teams, and customers. You will lead the implementation of Contact Center Transformation solutions using Amazon Connect and AWS services, develop implementation estimates and plans, and support the development of case studies and training materials. You will also serve as a trusted advisor to clients, providing guidance on contact center best practices and industry trends.

About You

Required:

5+ years of experience in designing, implementing, and supporting complex contact center solutions.
Extensive hands-on experience with Amazon Connect and AWS services.
3+ years of consulting experience or equivalent experience working with stakeholders.
Strong understanding of contact center concepts and technologies.
Active AWS certifications or ability to achieve relevant certifications upon hire.
Proficiency in programming/scripting languages such as Python, JavaScript, or Java.

Preferred:

Familiarity with Salesforce Service Cloud and/or ServiceNow.
Experience in leading and/or supporting conversations at all levels of the company.

Benefits

401(k) with a match
Meaningful time off and paid holidays
Parental leave
Highly subsidized health, dental, & vision coverage
Adoption and fertility assistance
Short/long-term disability
Yearly $350 reimbursement account for well-being-related expenses
Discounted home, auto, and pet insurance

Slalom

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. We team with leaders who expect more. So we bring more.

From strategy through delivery, our agile teams across 52 offices in 10 countries collaborate with you to bring powerful customer experiences, innovative ways of working, and new products, services, and businesses to life. Every day, we work at the forefront of industry, combining our deep roots in technology and data, to help you tackle challenges, improve operations, and drive sustainable growth. We work to discover your singular “why,” understand your customers — and your customer’s customers — to chart a course for action that is true to who you are. Your ambitions become our North Star.

The company was founded in 2001 with the goal of disrupting the consulting industry. Our rapid, organic growth in the 25 years since, with no acquisition or external investment, is a testament to how we work and why we believe we can become the world’s most customer-obsessed and employee-empowered services company. It’s also why we are trusted by individuals and leadership teams inside the majority of the Global 1000, many of the world’s most successful enterprise, mid-market, and emerging companies, and more than 500 high-impact public sector agencies, foundations, and universities.

Humanity is at the center of our work, so working with us feels different. We put people first at every turn, showing up authentically and leading with empathy. And we bring a balance of heart and practicality, curiosity and agility, and local soul and global expertise. That means understanding your culture, goals, organization, and customers. That means being tireless problem solvers who meet you where you are and help you see around corners. And that means always standing by you as your trusted advisor, respectful challenger, and unwavering champion.

Even our partnerships are built different. For mo

Atlanta, GA