Search for Senior Architect roles focused on Amazon Connect in Portland, OR, with at least 5 years of experience, requiring proficiency in AWS services, and offering full-time positions.

Okay, I've searched for Senior Architect roles focused on Amazon Connect in Portland, OR, requiring at least 5 years of experience and proficiency in AWS services, specifically for full-time positions. I've found 75 relevant job listings for you.

Senior Architect

Portland, OR

5 years + Experience

AWS services

Full Time

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The role of the Amazon Connect Senior Architect at Slalom centers around providing expert technical and functional insights to enhance customer experience through Amazon Connect solutions. The main purpose is to lead contact center transformation for diverse clients by leveraging AWS capabilities, which indicates a focus on digital innovation and customer-centric design. Candidates will likely face challenges in aligning complex technical solutions with varied business needs, necessitating strong problem-solving skills and adaptability. Success in this role will not only be measured by the implementation of best-in-class solutions but also by the ability to build relationships and act as a trusted advisor to clients, combining deep technical expertise with a nuanced understanding of customer dynamics.

Company Analysis:

Slalom operates in the technology consulting space with a clear mission to disrupt traditional consulting paradigms. Being an agile company that prioritizes customer and employee experiences, it suggests a culture that values collaboration, innovation, and outcome-based performance. The Amazon Connect Senior Architect will play a significant role in this forward-thinking environment, where adaptability and empathy are essential to thrive. This position appears poised at the intersection of technical architecture and customer relations, with visibility across various organizational levels, including direct interactions with C-suite executives. This reflects Slalom’s commitment to customer obsession and its agile methodology—elements likely crucial for driving the company’s strategic initiatives forward.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to lead a complex technical project. What challenges did you face, and how did you overcome them?
How have you used Amazon Connect to transform a client's contact center solution in the past? Please provide specific examples.
Describe a situation where you had to explain a technical concept to a non-technical audience. How did you ensure they understood?
Can you share an experience where a project did not go as planned? What did you learn from that experience?
How do you prioritize projects when you have competing deadlines and resource constraints?
What steps do you take to ensure that contact center solutions meet both business requirements and customer expectations?
Imagine you are implementing a new feature for a contact center using Amazon Connect but encounter unforeseen technical issues. How would you approach problem-solving in this situation?
If a client expressed concerns about the ROI of their contact center technology investments, how would you address that?
Why are you interested in working at Slalom specifically, and how do you think your background aligns with our mission?
How do our company values resonate with your personal and professional principles?
What aspects of Slalom's approach to consulting do you find most compelling, and how would you contribute to this culture?
Do you have any questions about how this role collaborates with other teams or departments within Slalom?
Can you elaborate on your experience with AWS services beyond Amazon Connect and how they could be beneficial in this role?

Job Details

Overview Company

Senior Amazon Connect Architect

$100k/y-$155k/y

Slalom

10 days ago

Highlight

OnsiteFull-time5+ yearsSenior

Summary

Slalom is seeking an Amazon Connect Senior Architect to join their team in Portland, OR. The role involves driving customer transformation through the development of commercial strategies and the application of digital technologies.

About the Role

As an Amazon Connect Senior Architect, you will provide technical and functional expertise to sales teams, project teams, and customers. You will lead the implementation of Contact Center Transformation solutions, develop implementation estimates and plans, and support the development of case studies and training materials. You will also serve as a trusted advisor to clients, providing expert guidance on contact center best practices and AWS capabilities.

About You

Required:

5+ years of experience in designing, implementing, and supporting complex contact center solutions.
Extensive hands-on experience with Amazon Connect and AWS services.
3+ years of consulting experience or equivalent experience working with stakeholders.
Strong understanding of contact center concepts and technologies.
Active AWS certifications or ability to achieve relevant certifications upon hire.
Proficiency in programming/scripting languages such as Python, JavaScript, or Java.

Preferred:

Familiarity with Salesforce Service Cloud and/or ServiceNow.
Experience in leading and/or supporting conversations at all levels of the company.

Benefits

401(k) with a match
Meaningful time off and paid holidays
Parental leave
Highly subsidized health, dental, & vision coverage
Adoption and fertility assistance
Short/long-term disability
Yearly $350 reimbursement account for well-being-related expenses
Discounted home, auto, and pet insurance

Slalom

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. We team with leaders who expect more. So we bring more.

From strategy through delivery, our agile teams across 52 offices in 10 countries collaborate with you to bring powerful customer experiences, innovative ways of working, and new products, services, and businesses to life. Every day, we work at the forefront of industry, combining our deep roots in technology and data, to help you tackle challenges, improve operations, and drive sustainable growth. We work to discover your singular “why,” understand your customers — and your customer’s customers — to chart a course for action that is true to who you are. Your ambitions become our North Star.

The company was founded in 2001 with the goal of disrupting the consulting industry. Our rapid, organic growth in the 25 years since, with no acquisition or external investment, is a testament to how we work and why we believe we can become the world’s most customer-obsessed and employee-empowered services company. It’s also why we are trusted by individuals and leadership teams inside the majority of the Global 1000, many of the world’s most successful enterprise, mid-market, and emerging companies, and more than 500 high-impact public sector agencies, foundations, and universities.

Humanity is at the center of our work, so working with us feels different. We put people first at every turn, showing up authentically and leading with empathy. And we bring a balance of heart and practicality, curiosity and agility, and local soul and global expertise. That means understanding your culture, goals, organization, and customers. That means being tireless problem solvers who meet you where you are and help you see around corners. And that means always standing by you as your trusted advisor, respectful challenger, and unwavering champion.

Even our partnerships are built different. For mo

Portland, OR