Senior Analyst, CX Operations & Technology
Cityblock HealthHighlight
Summary
About the Role
About You
- Bachelor's Degree
- 4+ years of experience managing omnichannel customer service operations (digital and voice) across both inbound and outbound environments.
- Previous experience designing and documenting operational process flows and work instructions that optimize technology resources.
- Experience with customer service operations and software across digital and voice channels.
- Familiarity with designing and documenting operational workflows.
- Ability to communicate effectively to both technical and non-technical audiences.
Benefits
- Health insurance
- Life insurance
- Retirement benefits
- Participation in the company’s equity program
- Paid time off, including vacation and sick leave
Cityblock was founded in 2017 as the first tech-driven provider for communities with complex needs. We deliver better care to where it’s needed most, investing upstream in highly personalized, prevention-oriented health and social care to ultimately drive down costs and improve outcomes. Our tech enables scale by bringing together practical information, coordination, and communication for our members and our care teams. We are adamant about building a radically better member experience for people living in lower-income neighborhoods that have never been prioritized. And we won’t be satisfied with anything less than transforming the way that health services are delivered in previously underserved communities across the U.S. Join us! cityblock.com/careers