Okay, I've searched for senior business analyst positions in Lindon, UT within the smart home or technology industry, full-time roles requiring 5+ years of experience, and skills in SQL and Tableau. I have found 27 suitable positions for you.

Sure. Here's the analysis:

Job Analysis:

The Sr. Business Analyst role at Vivint Smart Home is fundamentally about leveraging data analytics and strategic insight to optimize customer loyalty programs and drive measurable financial and experiential improvements. This role requires not just technical prowess with SQL and Tableau for managing and analyzing large datasets but also a strategic mindset to generate impactful insights that translate into $1M+ in savings or revenue. The candidate will be deeply embedded in a fast-paced, technology-driven environment, tasked with improving customer retention and reducing attrition risks for a large contact center handling millions of calls annually. The responsibilities emphasize a blend of owning end-to-end analytics solutions—from crafting executive-level presentations to partnering cross-functionally with directors, VPs, and technology teams—highlighting a need for strong communication and consulting skills. Success here means delivering actionable, data-backed recommendations that tangibly enhance customer experience and revenue metrics while navigating frequent changes and complex data ecosystems. Candidates must demonstrate critical thinking, creativity in problem-solving, and the ability to distill complex data into compelling stories that drive decision-making. Prior experience with customer loyalty or marketing analytics in consumer-facing sectors is crucial because it equips the candidate with industry-contextual understanding to anticipate customer behavior and market dynamics effectively. The candidate will regularly make high-impact decisions regarding strategy optimization and data analytics prioritization, requiring autonomy, judgment, and collaborative negotiation skills.

Company Analysis:

Vivint Smart Home, part of NRG Energy, occupies a leading position within the smart home technology sector in North America, known for innovation and customer-centric service delivery. As a company that integrates hardware, software, and continuous customer support, Vivint operates in a competitive and rapidly evolving space requiring both agility and long-term strategic thinking. Their recognition for diversity and innovation reflects a culture that values unique perspectives, inclusivity, and forward-thinking—which is critical for a role demanding diverse thinking and adaptability. The company’s emphasis on purpose-driven efforts toward smarter, safer, and more sustainable homes aligns closely with the responsibilities of this Sr. Business Analyst role, which aims to enhance customer loyalty and business outcomes through data. Being part of a 10-person analytics team embedded within a 3,000+ person contact center suggests this position has strong cross-functional exposure and visibility, especially working with senior leaders, offering influence and growth opportunities. The hybrid on-site model and perks indicate a supportive and flexible work environment balancing collaboration and autonomy. Overall, the role is strategically significant to Vivint’s growth and retention initiatives, reinforcing their market leadership amidst evolving customer expectations and technological advances.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to use data analytics to influence a strategic decision that impacted customer retention or loyalty.
• Behavioral: Describe an experience where you led a cross-functional project with stakeholders at different levels, including senior leadership. How did you ensure alignment?
• Behavioral: Share an example of how you handled a rapidly changing work environment or shifting priorities in a previous role.
• Behavioral: How have you used storytelling or data visualization to communicate complex insights to non-technical audiences?
• Technical/Role-Specific: How would you approach designing and maintaining a suite of Tableau dashboards for a customer loyalty program?
• Technical/Role-Specific: Explain your experience with Snowflake or similar SQL platforms and how you optimized data queries for business insights.
• Technical/Role-Specific: What methodologies or frameworks do you follow when conducting retention risk analysis and identifying customer churn drivers?
• Technical/Role-Specific: Can you walk me through how you build executive-ready presentations that balance narrative and data impact?
• Situational: Imagine the Loyalty department is facing unexpected attrition spikes, but data is incomplete or noisy. How would you approach diagnosing and addressing this problem?
• Situational: You uncover a potential cost-saving initiative worth $1M but it requires buy-in from technology and operations teams who are resistant to change. How would you proceed?
• Situational: Suppose you have multiple strategic projects competing for your time, each with senior stakeholder interest. How do you prioritize and manage expectations?
• Company Fit/Motivation: What interests you most about working at Vivint Smart Home and how do you see yourself contributing to our mission to create smarter, safer homes?
• Company Fit/Motivation: Vivint emphasizes diverse thinking and a culture of safety and trust. How do your personal values and work style align with this environment?
• Company Fit/Motivation: How do you stay current with trends in customer loyalty analytics and smart home technology, and how would you apply that knowledge here?
• Questions for Interviewer: Can you describe how the analytics team collaborates with other departments like Technology and Contact Center Operations on strategic projects?
• Questions for Interviewer: What are the biggest challenges currently facing the Customer Loyalty team, and what would be the immediate priorities for the new Sr. Business Analyst?
• Questions for Interviewer: How does Vivint support continuous learning and professional development for analytics professionals within the company?