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Job Analysis:
The Senior Business Enablement Manager role is fundamentally designed to elevate operational excellence within JLL's project delivery services (PDS) by benchmarking and optimizing account processes against established best practices and leveraging multiple technology platforms such as AdaptiveWork and Spend app. The role demands a holistic operational leadership approach, including improving capital planning, project management, and relocation efforts, while directly influencing stakeholder alignment and risk management. Beyond process optimization, the focus extends to elevating people experience through continuous learning, feedback integration, and career development, positioning the incumbent as both a strategic operator and culture driver. The role’s emphasis on business intelligence means the candidate must convert complex data into actionable insights that improve performance tracking and decision-making. Navigating risk and safety compliances while promoting proactive reporting and investigation further shows the need for comprehensive oversight and accountability. Technological integration is a core expectation, meaning the manager must be a catalyst for adopting innovative tools that streamline workflow and productivity. Success in this role will be measured by the ability to lead seamless, scalable process improvements that unify technology, people, and analytics to meet business objectives efficiently. A seasoned communicator and leader, the candidate must balance detailed operational know-how with strategic vision, influencing diverse teams and building credibility across functions. The complexity of managing multi-dimensional initiatives involving technology, compliance, process, and people simultaneously means strong problem-solving and prioritization skills are requisite for navigating ambiguity and delivering sustained improvements.
Company Analysis:
JLL operates as a global leader in real estate and investment management, distinguishing itself by leveraging advanced technology and a mission-driven approach to create sustainable and innovative real estate solutions. This positioning as a forward-thinking, tech-savvy professional services firm requires employees who are not only operationally excellent but also agile, collaborative, and aligned with a growth and innovation mindset. The culture implied by JLL’s messaging suggests a fast-paced, client-centric environment that rewards ambition and continuous improvement, making it vital for someone in the Senior Business Enablement Manager role to be proactive and adaptive. Given JLL’s stature and scale, this role likely interfaces extensively with cross-functional and multi-level stakeholders, offering high visibility and influence in operational and strategic conversations. The candidate will thrive by embracing JLL’s emphasis on sustainability, technology adoption, and client partnership, while navigating an environment where operational excellence directly underpins client satisfaction and business growth. This is a strategic hire aimed at reinforcing and scaling project management capabilities across key accounts, aligned with wider organizational goals to lead market innovation and efficiency. Long-term success will come from someone who internalizes JLL’s culture of continuous learning and innovation, acts as a bridge between technology and operations, and champions measurable progress in complex, regulated project environments.