Senior Business Operations Analyst
ICE18 hours ago
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OnsiteFull-timeSenior
Summary
Intercontinental Exchange (NYSE: ICE) is seeking a Senior Business Operations Analyst to join their team in Jacksonville, FL. The role involves partnering with customers to provide operational process, onboarding, and troubleshooting across CDS and U.S. Treasury clearing and post-trade processing services.
About the Role
As a Senior Business Operations Analyst, you will be responsible for troubleshooting day-to-day issues, providing direct support to various internal teams, and maintaining operations of proprietary systems. You will act as a primary escalation point for internal production support queries and will participate in the design, implementation, and testing of new products and services. Your role will also involve preparing documentation for troubleshooting and escalation procedures, and reviewing internal process improvements for efficiency.
About You
Required:
- Bachelor’s degree or equivalent.
- 5+ years relevant industry experience.
- Excellent communication skills and experience in writing clear documentation.
- Systems/Application support experience.
- Ability to manage urgent and critical production issues.
Preferred:
- Technical experience using SQL, Python, Excel, Tableau, and debugging tools.
- Previous IT Support experience.
ICE
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Jacksonville, FL