Senior Client Service Manager (Water/ Wastewater/ Infrastructure)
Brown and CaldwellHighlight
Summary
About the Role
About You
- 15+ years of experience in the A/E/C industry supporting public water, wastewater, or municipal infrastructure clients.
- Experience in a Client Service Manager, Account Manager, Pursuit Lead, Project Director, or similar relationship-focused role.
- Demonstrated success in cultivating and expanding long-term client partnerships and achieving growth objectives.
- Proven ability to win highly competitive projects through disciplined capture planning and positioning.
- Understanding capital planning, funding mechanisms, regulatory drivers, and utility operations.
- Experience collaborating with technical delivery teams, pursuit teams, and executive leadership.
- Proven ability to recruit, develop, and mentor high-performing teams.
- Effective communication and facilitation skills with the ability to influence without formal authority.
- Knowledge of large-scale CIP programs, alternative delivery models, and advisory/strategic services.
- Working knowledge of engineering scopes, project schedules, and project delivery risks.
Benefits
- Comprehensive benefits package including medical, dental, and vision coverage.
- Short and long-term disability insurance.
- Life insurance and employee assistance program.
- Paid time off and parental leave.
- Paid holidays and 401(k) retirement savings plan with employer match.
- Performance-based bonus eligibility and employee referral bonuses.
- Tuition reimbursement, pet insurance, and long-term care insurance.
Headquartered in Walnut Creek, Calif., Brown and Caldwell is an employee-owned firm with 2,100+ professionals serving clients locally and globally from 52 locations. We are the largest engineering and construction firm solely focused on the U.S. water and environmental sectors. Our creative designs and progressive solutions have helped municipal, federal and private organizations overcome their most complex environmental challenges. We offer a comprehensive range of engineering, scientific, consulting and construction services and all the essential ingredients® for a successful project and a standout experience. We are passionate about delivering exceptional service, collaborating with clients, adding value through innovation and building relationships that last. This passion dates back to Ken Brown and Dave Caldwell, who, since founding the company in 1947, stood out for their ability to solve engineering challenges, apply technology to emerging environmental problems, and serve their community. Service, great technical solutions, innovation. These are the qualities our founders carried forward as the world changed and the company grew into what it is today. Now, more than 75 years later, these qualities are just as important – essential, really – to Brown and Caldwell and to our clients.