Senior Client Success Manager-1
Momentive Softwarea day ago
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OnsiteFull-timeMid
Summary
Momentive Software is seeking a Senior Client Success Manager-1 to join their team in the United States. The role involves serving as a strategic partner and liaison between clients and Momentive staff to ensure client success and satisfaction with their products and services.
About the Role
As a Senior Client Success Manager-1, you will proactively manage a portfolio of assigned clients, handle contract renewals, achieve targeted KPIs, build relationships, identify upsell opportunities, serve as a subject matter expert, analyze data, and capture client feedback for process improvement.
About You
Required:
- Bachelor's degree required or equivalent experience.
- 3 years of related experience required.
- Excellent analytical and problem-solving skills.
- Ability to work independently and handle multiple priorities and deadlines simultaneously.
- Strong presentation skills and ability to negotiate.
Preferred:
- Salesforce experience is a plus.
- Experience with SaaS solutions.
- Experience in the association/non-profit sector.
- Experience with Client Success Platforms.
Benefits
- Medical, Dental & Vision Benefits
- 401(k) Savings Plan with Company Match
- Flexible Planned Paid Time Off
- Generous Sick Leave
- Inclusive & Welcoming Environment
- Purpose-Driven Culture
- Work-Life Balance
- Commitment to Community Involvement
- Employer-Paid Parental Leave
- Employer-Paid Short-Term Disability
- Remote Work Flexibility
Momentive Software
Momentive Software (formerly Community Brands) amplifies the impact of over 30,000 purpose-driven organizations globally. Mission–driven organizations and associations rely on the company’s cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at momentivesoftware.com.
United States