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Job Analysis:
The Senior Collections Specialist – Pharmacy at Publix is fundamentally tasked with ensuring that revenue associated with Pharmacy sales is accurately accounted for and collected. This role centers on managing collections from third-party insurance carriers and pharmacy benefits management companies, requiring a strong grasp of financial principles and pharmacy operations. The primary responsibilities include auditing sales, analyzing accounts payable, optimizing aging reports on unpaid claims, and designing internal controls to minimize write-offs, all while ensuring compliance with HIPAA and SOX regulations. A successful candidate will not only have technical proficiency in Excel and pharmacy systems but also must excel in analytical thinking, communication, and multitasking in a fast-paced environment. During the first 6 to 12 months, success might be measured by improvements in DSO, accuracy in reporting, and the effective handling of unpaid claims, which collectively support the operational efficiency of Pharmacy sales.
Company Analysis:
Publix operates within the supermarket retail sector and stands out as the largest employee-owned supermarket chain in the United States, a model that shapes its organizational culture and operational ethos. The company's strong emphasis on stability—evident in its debt-free status and commitment to avoiding layoffs—creates an environment conducive to long-term career growth. Publix's values around community involvement and inclusion suggest a workplace that prioritizes collaboration and diverse perspectives, which can positively impact the candidate's approach to cross-functional coordination inherent in this role. The Senior Collections Specialist will likely work within a larger finance team, contributing insights that drive holistic improvements in the pharmacy's revenue collection processes. This role appears to have strategic importance, aimed at enhancing operational efficiency and ultimately supporting Publix's commitment to its financial health and community engagement.