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Job Analysis:
The Senior Customer Engineer, Federal role at Collibra is fundamentally designed to bridge the gap between advanced data governance technology and the complex, highly regulated environment of U.S. Federal government agencies. This role extends beyond mere technical support, requiring a candidate to operate as a trusted technical advisor who can both interpret and translate federal customers' business needs into tailored technical solutions using Collibra’s Data Intelligence Platform. Success hinges on a deep understanding of data governance, quality, cataloging, and compliance platforms, combined with demonstrated experience in navigating the federal landscape and sales or customer engineering functions. The candidate will confront challenges such as aligning technical product capabilities with diverse federal regulatory requirements, managing cross-functional stakeholder expectations, and maintaining momentum through the customer lifecycle—from discovery and demonstrations to adoption and expansion. To thrive, the individual needs strong communication skills to engage executives and technical stakeholders alike, strategic acumen to map product value clearly, and flexibility to juggle pre- and post-sales responsibilities. Autonomy and sound judgment are crucial as the role demands clarifying ambiguous situations, facilitating value-based selling approaches, and mentoring stakeholders on technical intricacies while also incorporating customer feedback into product enhancements. Early performance will be measured by how quickly and confidently the candidate integrates into Collibra’s ecosystem, builds customer relationships, and drives technical solutions that accelerate adoption and expansion in the federal sector.
Company Analysis:
Collibra occupies a pivotal position as a leader in the data governance and data intelligence space, working with many of the world’s top organizations to unlock the value of their data assets. Positioned as an innovation-driven company with global reach—from New York and Brussels to major U.S. hubs—Collibra is on a mission to unify how enterprises handle data compliance, quality, and governance, especially at scale and complexity. This strategic role focusing on federal clients reflects Collibra’s commitment to penetrating a demanding, regulation-heavy vertical where trust, security, and long sales cycles are prevalent. The company culture, inferred from its emphasis on inclusion, continuous learning, and employee empowerment, is likely dynamic and collaborative, valuing people who are self-driven yet team-oriented and who can operate confidently in customer-facing, technically complex environments. The Federal Customer Engineer role will function at the intersection of sales, product, and customer success teams and enjoys significant visibility within the sales organization. As a front-line technical resource, this role supports Collibra’s larger goals of market expansion and customer retention within the U.S. Government—a segment that demands both specialized technical knowledge and nuanced interpersonal skills. Being a strategic hire, this position not only supports immediate sales objectives but also strengthens Collibra’s reputation and footprint within federal agencies, positioning the company for sustainable growth in a critical vertical.