Senior Customer Service Representative
$26.18/h-$32.00/h
2 days ago
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OnsiteFull-timeMid
Summary
Meridian Adhesives Group is seeking a Senior Customer Service Representative to join their team in Billerica, MA. The role involves supporting a team of Customer Service Representatives to build long-term relationships with distributors and customers.
About the Role
As a Senior Customer Service Representative, you will serve as the primary point of contact for key customer accounts, handle complex inquiries, monitor order status, and maintain accurate records in ERP/CRM systems. You will also train and support other Customer Service Representatives, handle escalations, and ensure compliance with internal policies and industry regulations.
About You
Required:
- Associates Degree (or higher) from an Accredited College or University.
- 3-5 years of experience in a Customer Service Environment, preferably B2B Manufacturing Environment.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
Preferred:
- Experience in guiding and supporting a team of customer service representatives.
- Proficiency in Microsoft Office – Word, Excel, Power Point, Outlook.
Benefits
- Competitive Compensation Packages
- Medical, Dental, and Vision Benefits
- Health Savings Account & Flexible Spending Account Plans
- Retirement Plan with company contributions
- Generous Paid Time Off plan increasing based on seniority
- 11 Company Paid Holidays
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term Disability
- Generous Employee Referral Bonus Program
- Annual Paid Volunteer Day
- Employee Assistance Program
Meridian Adhesives Group
Meridian Adhesives Group is a global leader, serving diverse industries with innovative adhesive technologies. Focused on quality, performance, and customer satisfaction, we deliver customized products that meet the evolving needs of diverse markets. With our technical expertise and global reach, we help our partners achieve lasting success through our adhesive solutions.
Billerica, MA