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Summary
About the Role
About You
- 12+ months of contact center or customer-facing service experience.
- Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust, and growing customer satisfaction.
- Ability to work and grow in a fast-paced, high-volume call center environment.
- Willingness to learn new skills and ability to adjust to changes quickly.
- Open to feedback to support your performance and development.
- Solid computer and multi-tasking skills.
- Minimum of high school diploma or equivalent.
- An associate’s degree or higher.
- Active Personal Lines insurance license.
Benefits
- $1,500 sign-on bonus for those with a Personal Lines license.
- $1,000 completion incentive after successfully completing training and orientation.
- 10% evening differential for applicable shifts.
- 20% weekend differential for applicable shifts.
- Comprehensive Total Rewards program including market-competitive compensation, 401K savings plan with a 6% match, performance incentives, and tuition assistance.
- Access to additional benefits like mental healthcare and fertility/adoption assistance.
- Workplace flexibility and the ability to work from anywhere in the US for up to four weeks per year.
GEICO (Government Employees Insurance Company) offers a variety of insurance such as vehicle, property, business, life, umbrella, travel, pet, jewelry and more. The company, which was founded in 1936, is the third-largest auto insurer in the United States and insures vehicles in all 50 states and Washington, D.C. GEICO, a member of the Berkshire Hathaway family of companies, constantly strives to make lives better by protecting people against unexpected events while saving them money and providing an outstanding customer experience. Visit geico.com to learn more ▪️ Building a Diverse Workforce ▪️ We are building a diverse and inclusive workforce. GEICO is dedicated to fostering a workplace where everyone feels valued, respected and supported. Our company is focused on building a diverse workforce through a culture of intentional inclusion. ▪️ Supporting Our Communities ▪️ Our commitment to being an engaged and involved corporate citizen is important to us. We work with supportive partners across the country that help us provide resources for people in need. Authenticity and inclusiveness are paramount as we give back to our communities. ▪️GEICO Cares ▪️ Our employees can make a big impact by participating in company-wide social impact programs such as Giving Back Together and FastPitch. They can also volunteer with local and national organizations such as Shoes That Fit, Reading is Fundamental, and more. To learn more, visit GEICO in the Community. GEICO Has Office Locations In: Regional offices: • Buffalo, New York • Dallas, Texas • Fredericksburg, Virginia • Indianapolis, Indiana • Lakeland, Florida • Macon, Georgia • San Diego, California • Tucson, Arizona • Virginia Beach, Virginia • Woodbury, New York Service centers: • Honolulu, Hawaii • Kansas City, Kansas • Iowa City, Iowa Claims centers: • Houston, Texas • Marlton, New Jersey • Seattle, Washington Headquarters Chevy Chase, MD