Senior Customer Success Manager, Enterprise
$133,200/y-$193,875/y
2 days ago
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RemoteFull-timeSenior
Summary
Atlassian is seeking a Senior Customer Success Manager, Enterprise to join their team remotely. The role focuses on helping enterprise customers realize the value of their Atlassian investment through proactive engagement and best practices.
About the Role
As a Senior Customer Success Manager, you will develop trusted advisor relationships with customers, manage post-sales activities, and collaborate with the Atlassian Account Team to create customer Success Plans. You will engage with customers to ensure product adoption and mitigate churn, while also providing internal feedback to improve customer service.
About You
Required:
- 5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio.
- Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
- Understanding of common Jira and Confluence end-user use cases.
Preferred:
- Experience using Success Plans to ensure goals are aligned from a business strategy perspective.
- Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau.
Benefits
- Health and wellbeing resources.
- Paid volunteer days.
- Competitive compensation with eligibility for bonuses and equity.
Atlassian
Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone. From space missions and motor racing to bugs in code and IT requests, no task is too large or too small with the right team, the right tools, and the right practices. Over 300,000 global companies and 80% of the Fortune 500 rely on Atlassian’s software, like Jira, Confluence, Loom, and Trello, to help their teams work better together and deliver quality results on time. With our 300,000+ customers and team of 10,000+ Atlassians, we are building the next generation of team collaboration and productivity software. We believe the power of teams has the potential to change the world — one that is more open, authentic, and inclusive.
San Francisco, CA