Senior Customer Success Manager - Global Accounts
$93k/y-$150k/y
LinkedIn3 months ago
Highlight
HybridFull-timeSenior
Summary
LinkedIn is seeking a Senior Customer Success Manager - Global Accounts to join their team in Chicago, IL. The role focuses on ensuring LinkedIn customers achieve significant ROI and drive business success with their investments.
About the Role
As a Senior Customer Success Manager, you will partner closely with sales teams to champion customer needs, drive product adoption, and enhance customer success. Your responsibilities will include developing success plans, analyzing customer engagement metrics, and acting as a trusted advisor to clients. You will also be involved in identifying churn risks and maintaining healthy customer relationships.
About You
Required:
- 5+ years of experience in Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management.
Preferred:
- Experience in recruiting, learning, e-Learning, Organizational L&D, sales, account management, product enablement, and/or sales effectiveness.
- Proficient interpersonal skills to build authentic business relationships.
- Strong organization, project management, and time management skills.
- Experience analyzing data and trends to identify product or growth opportunities.
- Influential verbal and written communication skills.
- Proficient understanding of Sales concepts and Software as a Service.
- Bachelor's degree or equivalent practical experience.
Benefits
- Competitive salary range of $93k–$150k.
- Annual performance bonus, stock options, and comprehensive benefits package.
LinkedIn
Founded in 2003, LinkedIn connects the world's professionals to make them more productive and successful. With more than 1 billion members worldwide, including executives from every Fortune 500 company, LinkedIn is the world's largest professional network. The company has a diversified business model with revenue coming from Talent Solutions, Marketing Solutions, Sales Solutions and Premium Subscriptions products. Headquartered in Silicon Valley, LinkedIn has offices across the globe..
Chicago, IL