Senior Customer Success Manager
$190k/y-$240k/y
Treasure Data16 hours ago
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HybridFull-timeSenior
Summary
Treasure Data is seeking a Senior Customer Success Manager to join their team in New York, NY. The role focuses on driving product adoption and ensuring customers achieve their business goals, leading to strong ROI and high customer satisfaction.
About the Role
As a Senior Customer Success Manager, you will operate with significant autonomy to navigate complex customer organizations, establish best practices, and serve as a strategic advisor for CDP success. Your responsibilities include driving product adoption, leading strategic business reviews, conducting CDP Maturity Assessments, and building customer advocacy programs.
About You
Required:
- 8+ years relevant work experience
- 3+ years supporting a CDP or similar platform
- Strong understanding of Marketing Technology Solutions
- Demonstrated history of strong customer satisfaction scores
- Excellence in written and verbal communication
- Technical acumen with business and strategic curiosity
- Active listening with ability to pivot based on customer priorities
- Strong cross-functional collaboration skills
Preferred:
- Self-directed learner who identifies and fills knowledge gaps independently
Benefits
- Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)
- Competitive compensation packages
- Company paid life insurance 3x salary
- Company paid short- and long-term disability coverage
- Retirement planning (401K) with 4% company match
- Restricted Stock Units (RSU)
- Flexible Time Off (FTO)
- Up to 26 weeks paid parental leave including a post-partum night nurse
- Comprehensive support and access to care for everyone through Carrot - our global reproductive health and family-building benefit.
Treasure Data
Treasure Data is the Intelligent Customer Data Platform (CDP) built for enterprise scale and powered by AI. Treasure Data empowers the world’s largest and most innovative companies to deliver hyper-personalized customer experiences at scale that increase revenue, reduce costs, and build trust. Join hundreds of global leaders at CDP World (cdpworld.com), the forum where data meets intelligence, in Las Vegas on October 28–29.
New York, NY