Senior Customer Success Manager
$123.2k/y-$228.8k/y
Thomson Reutersa day ago
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RemoteFull-timeSenior
Summary
Thomson Reuters is seeking a Senior Customer Success Manager to join their team in Newark, NJ. The role involves acting as a trusted advisor to customers, focusing on understanding their business goals and ensuring the successful adoption of Thomson Reuters' legal AI solutions.
About the Role
As a Senior Customer Success Manager, you will engage with senior executives to provide strategic guidance, create customer success plans, transform legal workflows with AI, drive adoption of legal AI solutions, lead executive business reviews, enhance customer retention and satisfaction, and advocate for customer needs within the organization.
About You
Required:
- Experience in Customer Success, Consulting with legal technology, Account Management, or a related role.
- Strong interpersonal and communication skills with a proven ability to build trusted relationships.
Preferred:
- Legal education (Juris Doctor) or substantial experience working with legal technology, attorneys, or legal professionals.
- Familiarity with legal technology or AI-driven platforms.
Benefits
- Flexibility & Work-Life Balance with remote work options.
- Career Development and Growth opportunities.
- Comprehensive benefit plans including flexible vacation and mental health days.
- Globally recognized culture for inclusion and belonging.
- Social Impact initiatives with paid volunteer days.
Thomson Reuters
Thomson Reuters (TSX/NDAQ: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. For more information on Thomson Reuters, visit tr.com and for the latest world news, reuters.com.
Newark, NJ