Senior Customer Success Operations Specialist
$80k/y-$100k/y
Acumatica APAC2 days ago
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OnsiteFull-timeEntry
Summary
Acumatica APAC is seeking a Senior Customer Success Operations Specialist to join their team in Reston, VA. The role involves executing Customer Success operational programs to support retention, expansion, and Net Promoter Score performance.
About the Role
As a Senior Customer Success Operations Specialist, you will be responsible for running recurring Customer Success programs, providing operational support to Customer Success Managers, and performing foundational data analysis. You will own the execution of operational programs, ensure accurate and timely communication with customers and Value-Added Resellers (VARs), and analyze data to identify trends and opportunities. The role requires collaboration across multiple teams and partners to improve processes and enhance productivity.
About You
Required:
- 3+ years of experience in Customer Success Operations for an ERP company.
- Experience supporting recurring operational programs for a SaaS business model.
- Strong Excel skills, including pivots, lookups, and structured data analysis.
- Experience running surveys and supporting survey analysis.
- CRM experience.
- Experience using SharePoint to create, update, and maintain documentation, policies, and procedures.
- Comfort using AI tools to support data analysis, documentation, and operational problem solving.
- Comfort using Asana to manage projects and tasks.
- Ability to manage diverse workloads and meet deadlines consistently.
- Strong attention to detail and commitment to accuracy and timeliness.
Preferred:
- Experience with Acumatica, especially Acumatica CRM.
- Experience with Intercom.
- Prior experience defining and writing business requirements or knowledge base articles.
Benefits
- Competitive salary range of $80k–$100k annually.
- Eligibility for annual bonus and stock based on individual performance.
Acumatica APAC
Acumatica is a leading innovator in cloud ERP with customers located around the world. Acumatica ERP delivers adaptable cloud and mobile technology with a unique all-inclusive user licensing model, enabling a complete, real time view of your business anytime, anywhere. Through our worldwide network of partners, Acumatica provides the full suite of integrated business management applications, designed to help mid-sized companies thrive in today’s fast-moving markets.
Reston, VA