Senior Customer Success Partner, Enterprise
$93k/y-$111k/y
CreatorIQ3 days ago
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HybridFull-timeSenior
Summary
CreatorIQ is seeking a Senior Customer Success Partner, Enterprise to join their team in Los Angeles, CA. The role involves serving as a strategic advisor to high-value enterprise customers, helping them achieve meaningful outcomes through their influencer marketing programs.
About the Role
As a Senior Customer Success Partner, Enterprise, you will build trusted relationships with key stakeholders, drive platform adoption, and lead strategic business reviews. You will collaborate with various teams to ensure successful onboarding and customer satisfaction, while being measured on gross retention and customer health.
About You
Required:
- 5+ years of experience in a strategic customer-facing role ideally working influencer marketing for an agency, brand or technology.
- Experience managing and supporting Fortune 500 brands, with a deep understanding of enterprise-level needs and expectations.
- Proven success managing toward business KPIs goals and customer advocacy metrics.
Preferred:
- Skilled in navigating complex organizations and building relationships across multiple levels.
- Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.
Benefits
- 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
- Whole Health Package: medical, dental, vision, life, disability insurance, and more.
- 401k (USA) plan to help you plan ahead.
- Work from home stipend to assist in setting up a home office.
CreatorIQ
CreatorIQ is the trusted platform for enterprise creator marketing, combining data-driven insights with seamless workflows to help top brands and agencies maximize impact. Built for scale, security, and smart decision-making, our technology empowers you to find the right creators faster, centralize operations, and turn insights into action—all while integrating seamlessly with the tools you already use.
Los Angeles, CA