Senior Customer Support Engineer - US West
$77k/y-$108k/y
Fastly15 hours ago
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HybridFull-timeMid
Summary
Fastly is seeking a Senior Customer Support Engineer for their US West team, located in Seattle, WA. The role focuses on providing technical support for customers using Fastly's edge cloud platform.
About the Role
As a Senior Customer Support Engineer, you will be responsible for troubleshooting customer configurations, guiding users through the Fastly Control Panel, and resolving technical inquiries across multiple channels. You will also monitor live events, escalate issues when necessary, and contribute to customer education on edge architecture and troubleshooting methodologies.
About You
Required:
- 2-4 years of experience in a technical support, sysadmin, or network-focused role.
- Demonstrated understanding of HTTP/s, TCP/IP, TLS, and DNS.
- Proficiency in navigating modern SaaS control panels and RESTful APIs.
Preferred:
- BA/BS degree or equivalent experience in engineering, computer science, or MIS.
- Experience with Varnish and Varnish Configuration Language.
- Familiarity with CDN or cloud computing industries.
Benefits
- Comprehensive benefits package including medical, dental, and vision insurance.
- Flexible vacation policy and up to 18 days of accrued paid sick leave.
- 401(k) plan with company match and Employee Stock Purchase Program.
- 12 paid local holidays and 12 paid company wellness days.
Fastly
Get more powerful websites and applications with Fastly’s edge cloud platform. We help places like Reddit, Pinterest, Stripe, Neiman Marcus, The New York Times, Epic Games, and GitHub do so every day.
Seattle, WA