GloballyHiredHighlight
Summary
About the Role
About You
- High school diploma required; associate or bachelor’s degree preferred, or equivalent experience in technical or customer-facing support.
- 2–4+ years of customer service, call center, support, or escalation experience; prior experience in a senior, lead, or escalation-focused support role strongly preferred.
- Advanced verbal and written communication skills with the ability to handle complex or sensitive customer scenarios.
- Proficiency with CRM or helpdesk tools such as Zendesk, Salesforce Service Cloud, Freshdesk, or similar platforms.
- Strong analytical and problem-solving abilities, including comfort with gathering data, identifying trends, and making actionable recommendations.
- Experience supporting billing systems, subscription platforms, payment processors, or technical troubleshooting environments.
- Comfort mentoring junior representatives or assisting with team-level workflows such as QA, training, or documentation.
Benefits
- Typical base pay for the Phoenix, Arizona market ranges from $48k to $62k annually, plus performance-based bonuses or incentives.
- Many senior positions include comprehensive benefits and advancement pathways into team lead, senior support specialist, or customer success roles.
GloballyHired is a next generation on-demand recruiting platform where hiring teams can directly source, interview, and compliantly hire W2 professionals as contingent or permanent employees. Transcending conventional hiring barriers, GloballyHired offers employers direct pathways to fill temporary, interim, fractional, and direct hire roles swiftly and efficiently, bypassing the need for traditional recruitment intermediaries. By modernizing the staffing process, we offer substantial cost savings and increased operational efficiency. Our platform features advanced recruitment tools, including on-demand interview scheduling, instant job offers, automated candidate references, talent ratings, background checks, and more, streamlining your hiring journey. Combining the hiring speed of freelance job platforms with the best aspects of traditional staffing services, GloballyHired represents a strategic leap forward empowering the on-demand hiring of professional roles. GloballyHired is your partner in navigating the complexities of modern recruitment, ensuring a smoother, more efficient path to securing top talent.