I found several Sr. DAS Support Engineer roles that match your criteria. There are currently 45 positions available, focusing on remote work, specifically in the NJ Metro Area, requiring 8+ years of RF/DAS experience, within the telecommunications industry, and offering medical benefits. You can explore these opportunities now.

Sure. Here's the analysis:

Job Analysis:

The Sr. DAS Support Engineer position at SOLiD is fundamentally about ensuring seamless support and troubleshooting for customers utilizing the company's advanced DAS technology in various venues. The core responsibilities entail not only remote assistance but also fieldwork, indicating a need for both technical prowess and interpersonal skills, as the engineer will work directly with customers and integrators to resolve issues. The emphasis on developing an in-depth understanding of new product features before their launch suggests that proactive learning is crucial, as it enables immediate and effective support—what can be described as 'Day 1 Support'. This role also involves documentation and analysis, indicating that part of success will be the ability to provide clear, actionable reports and contribute to the enhancement of training materials. Key challenges include navigating complex technical issues, maintaining communication across various stakeholders such as integrators and carriers, and ensuring customer satisfaction while also advocating for product improvements based on field experiences. To succeed, the candidate must not only solve technical problems but also harness a broader understanding of product performance and customer needs. Performance indicators might include customer satisfaction ratings, the efficiency of issue resolution, and effective training contributions within the support team, alongside maintaining up-to-date knowledge about the evolving features of SOLiD's product portfolio.

Company Analysis:

SOLiD occupies a specialized niche within the telecommunications infrastructure sector, focusing on providing solutions for challenging venues that require robust data and safety communications. As a provider for high-profile clients such as airports and Fortune 500 companies, it is crucial that they remain at the forefront of innovation, which aligns with the emphasis on product knowledge and proactive support in the Sr. DAS Support Engineer role. The company appears to foster an environment that values competency, continuous improvement, and customer engagement, suggesting a culture that is dynamic and innovation-driven rather than strictly hierarchical. This indicates that collaborative teamwork and clear communication will be essential in the role. Given the company’s emphasis on scalable solutions and continuous innovation, this position seems strategically aligned with organizational goals to sustain growth and enhance product reliability as they expand their market presence. The fact that the role reports directly to the Director of Operations suggests a degree of visibility and importance, positioning the engineer as a contributor to not just customer support, but the overall operational strategy of SOLiD. A candidate who thrives here will likely need to embrace the fast-paced, technology-focused environment and possess a keen interest in staying ahead of industry developments.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you resolved a technical issue for a customer. What was the problem, and how did you approach it?
• Describe a situation where you had to collaborate with other departments or teams to solve a complex issue. What challenges did you face?
• Can you give an example of a time when you identified a need for product improvement based on customer feedback? What steps did you take?
• How would you approach troubleshooting a DAS issue in the field? What tools and methodologies would you employ?
• Describe your experience with RF test equipment. Which tools do you find most effective for troubleshooting?
• How do you ensure that you understand new product features thoroughly before they launch? What strategies do you use?
• Imagine you are on-site at a customer location and encounter a critical failure with the DAS system. What steps would you take to diagnose and address the issue?
• Suppose a customer is dissatisfied with the signal quality of their DAS installation. What actions would you take to ensure they are supported and satisfied?
• Why are you interested in working at SOLiD specifically, and how do you see yourself contributing to our mission?
• What aspect of SOLiD's products excites you the most, and how would you communicate this enthusiasm to a customer?
• What do you think represents the biggest challenge in the DAS testing and support field today?
• How do you stay informed on trends and best practices in wireless technology?
• If hired, what three key performance goals would you set for yourself in this role during the first six months?
• What processes do you follow to document your troubleshooting procedures and outcomes? Why is this important?
• What questions do you have about SOLiD's current products and strategies?