Senior Desktop Support Specialist
AuxisHighlight
Summary
About the Role
About You
- Fluency in English (oral and written; B2+ or above).
- Minimum 3–5 years of technical support experience, including escalation and resolution of complex issues.
- Proven experience working as a Level 2 (L2) Desktop Support resource.
- Strong knowledge of the ITIL framework and IT best practices.
- Intermediate to advanced networking skills.
- Advanced knowledge of hardware troubleshooting and maintenance.
- Proficiency with on-premises Active Directory administration.
- Experience supporting Mac and Windows environments.
- High school diploma required.
- Bachelor’s degree or relevant certifications.
- Excellent communication, interpersonal, and customer service skills.
- Flexibility to adjust work schedules to meet client needs.
- Experience using IT ticketing systems for incident and request tracking.
Auxis is a management consulting and outsourcing firm focused on helping senior executives achieve Peak Performance in their back office so they can become more scalable, cost-effective, and innovative. Our areas of focus include: Nearshore Outsourcing, Cloud Computing, Shared Services, RPA, Help Desk & Desktop Support and Finance & Accounting. Auxis is able to deliver these results through a combination of customized solutions including Nearshore Outsourcing from Latin America (F&A, Customer Service, IT), Shared Services, Robotics Process Automation (RPA), and BI. Auxis solutions consistently deliver rapid paybacks, cost savings of 30%+, improved controls, enhanced operational visibility, and greater organizational focus on value-creation activities. With a 25+ year track record, Auxis has been recognized as one of the Top 100 Global Outsourcing Providers by IAOP for eight years in a row. Auxis’ unique perspective as both advisor and outsourcing operator allows its clients to obtain "real'-world" perspectives and significant ROI from every engagement.