Senior Desktop Support Technician
LeidosHighlight
Summary
About the Role
About You
- Must be a US Citizen and possess a DoD Secret Clearance.
- HS diploma with 5+ years of prior relevant experience.
- Valid DoD 8570 IAT Level II: Security+ or higher Certification.
- Demonstrated expertise in IT Enterprise Operations.
- Experience with Microsoft Windows OS, version 10.
- Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
- Basic network troubleshooting skills.
- Excellent customer service skills.
- Excellent oral and written communication skills.
- Organized and detail-oriented.
- Strong leadership skills.
- Self-motivated/ self-directing.
- Strong collaboration, prioritization, and adaptability skills.
- Ability to manage and prioritize own work and that of their team.
- Independent decision making.
- Analytical thinking; thinking out of the box.
- Ability to effectively communicate with all organizational levels.
Benefits
- Competitive compensation.
- Health and Wellness programs.
- Income Protection.
- Paid Leave.
- Retirement.
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company's global workforce of 48,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead, visit careers.leidos.com for our latest opportunities.