Okay, I've searched for Senior Director of Infrastructure and Operations roles in the Philadelphia area, specifically in healthcare, that require ITIL certification, full-time positions, and at least 10 years of experience. I've found 27 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Senior Director of Infrastructure and Operations at Tandigm Health is fundamentally tasked with enhancing and overseeing integrated IT infrastructure strategies that align with the organization's mission of providing high-quality patient-centered care. This role is critical as it not only includes direct management of infrastructure operations teams and application support teams but also the orchestration of offshore managed services, indicating a complex environment that demands adeptness in coordination and collaboration across multiple stakeholders. A key aspect of success will involve effectively transforming operational workflows into standardized processes, ensuring scalability and reliability while adhering to compliance standards that affect sensitive healthcare data. The emphasis on performance, security, and financial accountability highlights the nature of the challenges necessary to navigate the IT landscape of a healthcare organization. In the first 6 to 12 months, success might be reflected in measurable improvements in operational efficiencies, optimal utilization of resources, and enhanced partnerships with various business units to fully understand and address their technology needs.

Company Analysis:

Tandigm Health positions itself as a transformative leader in population health management, reflecting a commitment to innovation in delivering coordinated care while effectively managing costs. Being in a rapidly evolving industry, the role of Senior Director of Infrastructure and Operations is pivotal not only for day-to-day operations but also as a strategic influencer in shaping IT initiatives that facilitate the company’s overarching goals. The culture appears to value diversity and inclusion, signaling that the organization prioritizes collaborative and innovative problem-solving. The expectation of driving process improvements suggests a dynamic work environment, emphasizing agility and adaptability, which could influence the director’s approach to leadership. This role likely fits into a broader organizational framework where cross-functional collaboration is essential, and visibility with the IT leadership team could enable the individual to advocate for necessary resources and influence strategic decisions impacting technology usage across the enterprise. Therefore, this position plays a crucial role in supporting Tandigm's mission by aligning IT operations and innovations with the company’s objectives around patient care delivery.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you successfully led a team through a significant operational change. What challenges did you face and how did you overcome them?
• Can you provide an example of a situation where you had to manage multiple IT initiatives simultaneously? How did you prioritize your tasks?
• Describe a time when you had to address a conflict between cross-functional teams. What steps did you take to resolve the issue?
• What experience do you have with managing outsourced and offshore service providers, and what strategies have you found effective in ensuring their alignment with business objectives?
• How do you approach the implementation of process improvement methodologies such as ITIL or Lean Six Sigma in your team's operations?
• What specific strategies would you adopt to enhance the performance and reliability of IT infrastructure in a healthcare environment?
• Imagine that you are tasked with overseeing a critical cloud infrastructure migration that has faced numerous challenges. How would you manage the risks and ensure timely completion?
• If you encountered a reluctance from business units to adapt to a new technology, how would you address their concerns to drive adoption?
• Why are you interested in working at Tandigm Health, and how does our organizational mission resonate with your professional goals?
• What aspects of our company culture do you believe will assist you in thriving in this Senior Director role?
• Can you discuss your views on current trends in population health management and their implications for healthcare IT?
• What do you perceive to be the most important compliance challenges in managing IT infrastructure for a healthcare organization?
• How would you evaluate the effectiveness of your IT infrastructure initiatives 6 months after their implementation?
• What question do you have about our approach to fostering diversity and inclusion within IT operations?
• What strategies do you think are most effective in fostering a culture of innovation and continuous improvement within IT teams?