Senior Engineer - Unified Communications
$78k/y-$153k/y
3 days ago
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HybridFull-timeSenior
Summary
HMSA is seeking a Senior Engineer - Unified Communications to join their team in Honolulu, HI. The role involves providing technical leadership for the development, maintenance, and support of complex unified communications infrastructure.
About the Role
As a Senior Engineer - Unified Communications, you will be responsible for leading the support of HMSA's unified communications infrastructure, ensuring its reliability, implementing enhancements, and administering the environment. You will coordinate with business units, provide technical expertise, and lead project planning and requirements gathering efforts. Additionally, you will troubleshoot complex problems, mentor less experienced staff, and participate in long-term infrastructure strategy and planning.
About You
Required:
- Bachelor's degree or technical institute degree/certificate or equivalent work experience.
- Five years of relevant information technology work experience.
- Demonstrates a high level of expertise in Cisco telecommunications infrastructure, call center operations/reporting, and collaboration tools.
- Strong written and verbal communication skills.
- Excellent interpersonal, problem-solving, and organizational skills.
- Basic knowledge of Microsoft Office applications.
Preferred:
- AWS Cloud experience including Amazon Connect, Chime, and Lex.
- Substitutions such as a higher-level degree, specialized training or certification, and less work experience will be considered.
Benefits
- Hybrid work environment - must reside in Hawaii.
- Competitive salary range of $78k–$153k.
HMSA
The Hawaii Medical Service Association (HMSA), an independent licensee of the Blue Cross and Blue Shield Association, is a reliable name in Hawaii health care. Established in 1938, we are the largest and most experienced provider of health care coverage in the state. Over half of Hawaii’s population have chosen HMSA for their health care coverage. We are dedicated to providing quality, affordable health plans; employee benefit services; and worksite wellness programs. HMSA also offers a variety of programs, services and support to help improve the health and well-being of our members and community.
Honolulu, HI