Senior Engineer, Customer Quality Engineering
Western Digital20 hours ago
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OnsiteFull-timeSenior
Summary
WD is seeking a Senior Engineer, Customer Quality Engineering to join their Product Insights team in Irvine, CA. The role involves collecting, analyzing, and communicating product performance data to enhance customer experience and product quality.
About the Role
As a Senior Engineer in the Product Insights team, you will analyze telemetry data and failure reports to identify quality issues, build dashboards for product health metrics, and collaborate with cross-functional teams to drive root cause investigations and product improvements. You will also develop predictive models to flag emerging issues and enhance data workflows.
About You
Required:
- Bachelor's degree in Data Science, Statistics, Engineering, Computer Science, or related field.
- Several years of experience in data analysis, product analytics, or quality engineering, preferably in the storage industry.
- Proficiency in SQL, Python, R, or similar analytics tools.
- Experience with BI platforms (Tableau, Power BI, Looker, etc.).
- Strong Excel/Google Sheets skills for quick analysis.
Preferred:
- Experience with telemetry systems, IoT data, or large-scale field data.
- Knowledge of machine learning / predictive analytics techniques.
- Familiarity with Western Digital products and customer segments.
- Background in manufacturing quality or reliability engineering.
- Fluency in Mandarin to support APAC teams.
Benefits
- Opportunity to impact product quality for millions of customers worldwide.
- Collaborative culture with cross-functional exposure across WD.
- Access to cutting-edge data platforms and analytics tools.
- Professional development and growth within a newly formed, strategic organization.
- Comprehensive benefits package including paid vacation, medical/dental/vision insurance, and 401(k) plan.
Western Digital
At the forefront of data storage innovation—delivering scalable solutions for the world’s hyperscalers, enterprises, and cloud providers.
Irvine, CA