Senior Enterprise Business Systems Analyst, Customer Success
$119880/y-$159840/y
a day ago
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HybridFull-timeSenior
Summary
Fastly is seeking a Senior Enterprise Business Systems Analyst, Customer Success to join their team in Denver, CO. The role involves integrating strategic thinking and problem-solving skills to execute on the Customer Success strategy and drive innovation.
About the Role
As a Senior Enterprise Business Systems Analyst, you will collaborate with Customer Success, Professional Services, and Customer Support teams to understand goals and translate them into effective system and process solutions. You will analyze workflows, recommend enhancements, manage product backlogs, and partner with analytics teams to ensure data integrity and reporting. Additionally, you will support training and change management for Customer Success tools.
About You
Required:
- Bachelor’s degree in business, management information systems, computer science, or related field.
- 5 to 8+ years of Salesforce experience (Service Cloud, Experience Cloud), Slack Apps, Elevate, and Workato.
- 8+ years of experience as a Business Systems Analyst or Product Owner in Customer Success, Revenue, or Customer Support domains within a SaaS environment.
- Strong business analysis and process improvement skills.
- Experience translating business needs into clear requirements, user stories, and acceptance criteria.
- Familiarity with analytics and reporting platforms (e.g., Looker, Tableau, or equivalent).
- Strong SQL skills, with the ability to write medium-complexity queries.
Preferred:
- Certifications such as Scrum Master or PMP.
- Experience with Workato, Jira, Ironclad, Lucid, Looker, Big Query.
- Exposure to AI-driven solutions.
Benefits
- Comprehensive benefits package including medical, dental, and vision insurance.
- Family planning and mental health support.
- Flexible vacation policy and up to 18 days of accrued paid sick leave.
- 401(k) with company match and Employee Stock Purchase Program.
- 11 paid local holidays and 11 paid company wellness days.
Fastly
Get more powerful websites and applications with Fastly’s edge cloud platform. We help places like Reddit, Pinterest, Stripe, Neiman Marcus, The New York Times, Epic Games, and GitHub do so every day.
Denver, CO