Senior Incident Manager, AV Operations – General Motors – Jobs in San Francisco, CA | OpenJobs AI

Job Details

Overview Company

Senior Incident Manager, AV Operations

$83.8k/y-$150.2k/y

General Motors

19 hours ago

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HybridFull-timeSenior

Summary

General Motors is seeking a Senior Incident Manager, AV Operations to join their team in a hybrid role based in San Francisco, CA, Sunnyvale, CA, or Milford, MI. The role is critical for ensuring the safety and compliance of GM's Level 3 autonomous vehicle testing fleet.

About the Role

As a Senior Incident Manager, you will lead real-time incident response, triage on-road events, and manage end-to-end case resolution. Your responsibilities include serving as Incident Commander for high-severity events, coordinating response activities, assessing incidents, supporting technical diagnosis, driving cross-functional coordination, improving incident response processes, managing documentation and compliance, and training teams.

About You

Required:

Deep understanding of incident response frameworks in AV operations or similarly complex transportation/regulated environments.
3+ years leading high-severity, cross-functional incident response as an Incident Commander or similar role.
Proven ability to remain calm, structured, and precise during fast-moving escalations.
Experience briefing executives in real time, explaining technical issues, impacts, and recommended actions.
Experience training teams on tools, processes, and incident protocols.
Ability and willingness to participate in a 24/7 on-call rotation.

Preferred:

Degree in Emergency Management, Operations, Business, or a related discipline.
Experience handling legal/law-enforcement requests and regulatory communications.
Background in Autonomous Vehicles or other highly regulated, safety-critical industries (Automotive, Aviation, Maritime, Rail, etc.).
Certifications such as NIMS/ICS, ITIL Incident Management, or equivalent.
Strong analytical skills; experience with tools like Looker or similar platforms.

Benefits

Medical, dental, and vision coverage.
Health Savings Account and Flexible Spending Accounts.
Retirement savings plan.
Sickness and accident benefits.
Life insurance.
Paid vacation and holidays.
Tuition assistance programs.
Employee assistance program.
GM vehicle discounts.

General Motors

General Motors’ vision is to create a world with Zero Crashes, Zero Emissions and Zero Congestion, and we have committed ourselves to leading the way toward this future. Today, we are in the midst of a transportation revolution, and we have the ambition, the talent and the technology to realize the safer, better and more sustainable world we want. As an open, inclusive company, we’re also creating an environment where everyone feels welcomed and valued for who they are. One team, where all ideas are considered and heard, where everyone can contribute to their fullest potential, with a culture based in respect, integrity, accountability and equality. Our team brings wide-ranging perspectives and experiences to solving the complex transportation challenges of today and tomorrow. For information on the GM Privacy Statement, please visit http://www.gm.com/privacy-statement.html

San Francisco, CA