Senior IT Incident & Problem Manager
TriumphHighlight
Summary
About the Role
About You
- Bachelor's degree in IT, Engineering, or a related field.
- 5–7 years of experience in major incident and problem management.
- Familiarity with ITIL practices.
- ITIL v4 certification.
- Experience with ITSM tools such as ServiceNow, Freshservice, or Jira Service Management.
- Understanding of enterprise technologies like AWS/Azure, networks, databases, and web systems.
Benefits
- Medical, Dental, Vision coverage.
- Paid Time Off.
- 401k and much more.
Triumph is a financial and technology company serving the transportation industry with pioneering payments, factoring, intelligence and banking solutions, powered by The Triumph Network. Transportation is one of the largest and most fragmented industries in the U.S, plagued by inefficiency, fraud and theft. At Triumph, we are modernizing and simplifying freight transactions. Our customers experience unrivaled precision, transparent and secure transactions, and improved working capital — so they can transact confidently. --- Factoring, Payments and Intelligence products and services are offered by TBK Bank, SSB, Member FDIC, d/b/a Triumph. Banking services offered by TBK Bank, SSB, Member FDIC, d/b/a Triumph Bank. Insurance offered through Triumph Insurance Group, Inc., d/b/a in California as Triumph Risk and Insurance Solutions. Texas License #1941647. Insurance products and services not a deposit, not FDIC insured, not guaranteed by the Bank, not insured by any Federal Government Agency and may go down in value. Fuel card is offered by TransConnect Services (tcs) | https://www.tcsfuel.com/. Subject to approval. Terms and conditions subject to change. Visit triumph.io/privacy-policy for more information.