Okay, I've searched for Senior IT Support roles in St Paul, MN, focusing on management positions that require at least 5 years of experience, expertise in Microsoft 365, and are full-time. I found 72 relevant positions for you to explore.

Sure. Here's the analysis:

Job Analysis:

The Senior IT Support Specialist Supervisor role at Collegis Education is fundamentally focused on ensuring exceptional managed IT services for higher education institutions. This involves overseeing a team of IT Support Specialists, guiding their performance, and aligning efforts with the organization's operational goals. The primary responsibilities include not only technical support but also strategic leadership through performance metrics, mentoring, and training to enhance team effectiveness. A candidate will likely face challenges such as balancing technical demands with customer service excellence and managing team dynamics across multiple locations. Success in this role would manifest as visible team growth, improved service metrics, and a robust system support environment that meets industry best practices across Windows and MAC systems.

Company Analysis:

Collegis Education positions itself as a pioneer in engine education solutions, carving out a significant niche in the higher education market. As a company that fosters innovative education solutions, it values transformation and impact, which underscores its collaborative and progressive culture. This environment likely promotes adaptive thinking and a focus on user-centric service delivery. The Senior IT Support Specialist Supervisor plays a critical role within a broader organizational framework, acting as a bridge between technical operations and leadership objectives. By providing strategic IT support, this role not only supports daily operational stability but also contributes to the organization's broader mission to enhance student outcomes and institutional efficacy. As Collegis continues to evolve, the adaptability and vision of the individual in this role will be key to leveraging technology for transformative educational experiences.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to manage a team through a significant change in processes. What strategies did you employ to ensure successful adaptation?
• Can you describe a challenging technical issue you resolved that had a substantial impact on service delivery? What was your approach?
• How do you handle a situation where a team member is consistently underperforming despite receiving coaching and support?
• What steps do you take to maintain your technical knowledge, especially regarding new technologies and best practices in IT support?
• How would you prioritize multiple urgent IT support requests from different departments?
• Describe your experience with Windows Server and network troubleshooting. What common challenges have you encountered?
• What process do you follow when implementing new software applications to ensure smooth usage and compliance with licensing?
• Imagine you are faced with a situation where a major IT system goes down during peak usage hours. How would you respond?
• Why are you interested in working at Collegis Education specifically, and how do you see your experience aligning with our mission?
• How do your personal and professional values align with the emphasis Collegis places on education and student outcomes?
• What questions do you have about the IT support team structure and how it fits into the larger organizational strategy at Collegis?
• Can you elaborate on your management style and how you ensure effective communication within a remote or hybrid team?
• How would you approach developing a training program to upskill your IT support team in response to evolving technology trends?